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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Do I need a Smart Bridge to control my Caseta dimmers & switches via my smart phone?
Yes. A Smart Bridge is required if you would like to control your system via your Ios or Android smart device. For more info on the Smart Bridge, please see this KNOWLEDGE ARTICLE.
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Does Lutron Caseta need Wi-Fi to communicate?
No. Lutron Caséta products do not utilize your wifi or the internet to communicate within your home. All Caséta devices communicate via Lutron's Clear Connect wireless protocol. This allows you to operate your lights from within your home even if the internet or wifi are not working. For more info on the Smart Bridge, please see this KNOWLEDGE ARTICLE.
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How can I extend my Lutron Caseta range?
You can extend the range of your Caseta Bridge by adding either a Repeater (PD-REP-WH) of a Plug in Lamp Dimmer (PD-3PCL-WH) to your system. To learn which is the best option for you, please see this KNOWLEDGE ARTICLE.
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How does the Lutron App connect to the Smart Bridge?
The Lutron App connects to the Smart Bridge via the cloud using an account (email address and password) that you create during initioal system setup. For more info on the Smart Bridge, please see this KNOWLEDGE ARTICLE.
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How many accounts can the Smart Bridge support?
The Smart Bridge supports one account via a single username (email address) and password. You can access the system from as many mobile devices as you wish. All users must access the system using the same username (email address) and password.
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If my Pico paddle remote is added to a Caséta smart lighting control system with a smart hub and the smart hub loses power, will my Pico paddle remote still work?
A smart hub is not required for the Pico paddle remote to work; however, you can add it to a Caséta smart hub. Once a Pico paddle remote has been added to a Caséta system, the Pico paddle remote does not require internet, but it does require power to the smart hub.
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Is there a difference between a Lutron smart hub and a Lutron smart bridge?
There is no difference in product or performance between a Lutron smart hub and Lutron smart bridge. The Lutron smart bridge will be referred to a smart hub moving forward. The Lutron smart hub will continue to work with your existing and future Caséta products.
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What is the range of Lutron Caseta products?
The range of a Caseta wireless system is 30ft in any direction between devices. The range can be extended an additional 30-60ft with the use of a repeater. To learn more about the range of a Caseta system, please see this KNOWLEDGE ARTICLE.
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Will my Caséta Wireless system operate if the Smart Bridge is not connected to the Internet?
Yes, all system devices will continue to operate as normal (i.e. Pico® remotes will still control lights and shades). The Lutron App on your smartphone will not work as it requires the Smart Bridge to be connected to the Internet, however, scheduled events will still continue to run if the Smart Bridge is powered up but temporarily disconnected from the Internet.
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