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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Are you able to dim the lights at both locations in a 3-way location?
To dim the lights at both locations, you must pair it with a Pico smart remote.
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Can I control a dimmer with more than one Pico remote?
Yes. You can pair up to 10 Pico remotes to each Caseta Wireless dimmer/switch. This is an excellent way to add a new point of control even if there is no wiring there! For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
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Can I control more than one dimmer with a Pico remote?
Yes. Pico remotes can control multiple lights, which is helpful if you want to turn on lights from your car or turn off lights from your bedside.
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Can I control more than one dimmer/switch with a Pico remote(s)
Yes. Pico remotes can control multiple Caseta Wireless dimmers/switches. This allows you to control multiple lights from your bedside or car. For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
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Can I get my Pico paddle remote to dim?
No, The Pico paddle remote works the same as the Pico 2B smart remote. The only exception is that when paired with a Diva Dimmer a single press of the Pico Paddle Remote will take the light level to the slider level of the dimmer, a second press takes the dimmer to high end. (A firmware update may be required to your Diva smart dimmer through the Lutron App)
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Can I turn the Status LED light on or off on the Claro smart switch?
Yes, enter the app and select the device you would like to adjust. Select “Edit Device” and then “Status LEDs” under advanced settings. There, you will be able to adjust the Status LED light.
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Can I turn the Status LED light on or off on the Diva smart dimmer or Diva smart ELV+ dimmer?
Yes, enter the app and select the device you would like to adjust. Select “Edit Device” and then “Status LEDs” under advanced settings. There, you will be able to adjust the Status LED light.
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Can the firmware update be done in pro mode?
No, the firmware update must be completed in the homeowner view of the app.
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Can the Pico paddle remote be used to control scenes?
No, the Pico paddle remote cannot be used to control scenes. It can however be used as an all lights off function.
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Can you set the light on the Pico paddle remote as a night light?
No, the does not have a nightlight feature. Like other Pico remotes, the light is only an indicator light to show that it is responding.
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Do I need a Caséta smart hub to use a Pico paddle remote?
No, the Pico paddle remote can be paired directly with Caséta smart products.
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Does it matter if the Claro smart accessory switch is installed on the load or line side?
No, it does not matter if it is installed on the load or line side
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Does the Claro smart accessory switch count towards the Caséta system’s 75-device limit?
No, it does not count towards the 75-count device.
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Does the Claro smart accessory switch require a neutral wire?
No, the Claro smart accessory switch does not require a neutral wire.
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Does the Claro smart accessory switch work independently?
No, it needs to be wired with an existing 3-way application that is connected to a Diva smart dimmer, Diva smart ELV+ dimmer, or Claro smart switch.
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