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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
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Vive
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Can I access my Vive hub remotely?
Yes, as long as the Vive hub is connected to the corporate network and the corporate network is accessible remotely. The spec submittal provides details on the configurations needed for remote access.
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Can I control my building lights from a smartphone or tablet?
Yes. You can still use the Vive App for Hub level control or the server for full control.
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Can I use this as a single pole?
No, you must use the companion dimmer with a master control.
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Can I use this sensor outside?
No, this device is rated for indoor use only.
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Can my Vive Vue system span several buildings and manage it from one location?
Yes. Vive Vue can be on a corporate network for control and monitoring from one location.
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Can the sensor be bypassed to keep the lights on?
You can disable the occupancy portion of the sensor so the lights must be manually turned on (vacancy mode); however, you can't override the sensor to keep the lights on all the time.
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Can the TVI-LMF-2A control more than one ballast or LED driver?
It is possible to connect more than 1 driver within a fixture to an interface, with a maximum of 5 drivers. The interface controls up to 2 A of connected load.
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Difference between RMJS-8T-DV-B and RMJS-8TN-DV-B?
The only difference in these products is where the wires for 0-10V are located. The RMJS-8T-DV-B allows for Class 2 installation with the 0-10V wires connecting on the opposite side of the line voltage chase nipple and connects on a terminal block. The RMJS-8TN-DV-B allows for a Class 1 installation with all the wires, line voltage and 0-10V, feeding from the top of the unit out of chase nipple.
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Do I need a neutral connection?
Yes, these models require a neutral connection.
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Do these switches require a ground or a neutral connection?
You don't need a ground connection, but you will need a neutral connection.
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Does this switch require a ground or a neutral connection?
You don't need a ground for this switch, but you will need a neutral wire. If a neutral wire is not available in the wallbox, you can use model MRF2-8S-DV, as it doesn't require a neutral connection.
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Does this switch require a ground or a neutral connection?
No. This switch does not require a ground or a neutral connection?
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Does this unit work with 3-way switches or as multi-location?
This unit does not work with 3-way or 4-way mechanical switches. A 3-way or multi-location application can be accomplished
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Does Vive Hub have a timeclock?
Yes, it has an integrated timeclock that allows both astronomic and time of day events, even without connection to the internet. The Vive hub has a backup battery to maintain timeclock schedule accuracy in the event of a power loss.
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How can I purchase this?
This is purchasable through our local Lutron representatives using the model number VIVE-VUE for the software license.
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