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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
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Vive
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Can I install this myself?
No. While you have to prepare the server, this is installed VIA our field services or remote services. Please see the IT Implementation Guide for server requirements and your local Lutron Rep for more information on purchasing.
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Can this be remote mounted?
The interface can be mounted to a 4x4 junction box with adapter plate (model 2441317) and must be mounted within 10 ft. (3 m) of the ballast/driver it is controlling.
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Do sensors work differently between dimming and switching devices?
Yes, for details on the behavior of sensors when paired with a dimming or switching device refer to the "Getting Started" section on page one of the installation guide.
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Does it require any different wiring than the FCJS-010?
No besides the UL transfer switch to the emergency power, which is before the PowPak. Please see the install guide https://assets.lutron.com/a/documents/041772.pdf for more information.
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Does it require any different wiring than the FCJS-ECO?
No besides the UL transfer switch to the emergency power, which is before the PowPak. Please see the install guide https://assets.lutron.com/a/documents/041772.pdf for more information.
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Where can I go for additional wiring help?
You will be able to find a video, diagram, and a step-by-step walk through for this product on Lutron's Wiring Wizard.
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Where is the best place to install this sensor?
For help picking the best place to mount your sensor please refer to page 3 of the specification guide.
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Who needs to startup the system?
This solution can be set up by a contractor. Lutron Field Service startup is an optional component for full service solutions.
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Will it matter which black wire I hook up to the hot and which I hook up to my lights?
No, it won't matter because these wires are interchangeable.
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Who needs to set up the system?
This solution can be set up by a contractor. Lutron Field Service startup is not required. However, both full scope startup and blocks of time (onsite or remote) are available if you need a little help, and are especially useful for early or first-time installers.
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