Get help your way
How do I find my Model Number?
Do you have the original packaging?
-
If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
-
The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
-
If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
- Companion Dimmer
- Companion Switch
- Maestro Dimmer with in-wall Sensor
- Maestro Switch with in-wall Sensor
- Maestro Wireless Dimmers
- Maestro Wireless Switches
Companion DimmerCompanion SwitchMaestro Dimmer with in-wall SensorMaestro Switch with in-wall SensorMaestro Wireless DimmersMaestro Wireless Switches- 0-10V PowPak
- CCO
- EcoSystem PowPak
- EM 0-10V PowPak
- EM EcoSystem PowPak
- EM Phase Select PowPak
- EM Switching PowPak
- Individual Fixture Control
- Phase Select PowPak
- Receptacle PowPak
- Switching PowPak
- Wireless receptacle
0-10V PowPakCCOEcoSystem PowPakEM 0-10V PowPakEM EcoSystem PowPakEM Phase Select PowPakEM Switching PowPakIndividual Fixture ControlPhase Select PowPakReceptacle PowPakSwitching PowPakWireless receptacle- 3 Wire Fluorescent
- EcoSystem to 0-10V
- EcoSystem to 3-Wire
- EcoSystem to 3-Wire Dimming
- EcoSystem to Switching
- Emergency Lighting
- Phase Adaptive
- Switching
- Ten Volt Interface
3 Wire FluorescentEcoSystem to 0-10VEcoSystem to 3-WireEcoSystem to 3-Wire DimmingEcoSystem to SwitchingEmergency LightingPhase AdaptiveSwitchingTen Volt InterfacePico Line-Powered WirelessPico WirelessRadio Powr Savr CeilingRadio Powr Savr DaylightRadio Powr Savr Wall -
Vive
-
As a facility manager, how do I report a problem or get a question answered?
You can contact Lutron in several ways to get any questions answers including:
- Email Technical Support: support@lutron.com
- Lutron Support Community Forum: forums.lutron.com/vive
- Our Technical Support team is also available 24/7 at 1.844.LUTRON1
- We also have a series of quick, 30-second videos to answer all the "How do I..?" type of questions: Quick Videos: www.lutron.com/vivevideos