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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
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RadioRA 3
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I have an Application that requires more than 100 CCX Devices / 200 Combined Clear Connect Devices. What are my options?
Two RadioRA 3 processors can be combined into the same project to allow for larger system capabilities that exceed 100 CCX devices or 200 combined devices. For more information, refer to the Knowledge Article, here, that provides a more detailed overview of the system and its architecture.
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What can I do for under cabinet lighting? Compatible LEDs options?
Under cabinet lighting is typically a thinner profile, linear LED lighting that is either a bare strip or a strip mounted to a metal extrusion. These lights are typically powered by an externally mounted LED driver or power supply, providing 12V or 24V constant voltage power. With RadioRA 3, multiple options are available. Pro LED+ technology in Sunnata and Maestro dimmers offers superior LED dimming performance and may be compatible with a 3rd party under cabinet lighting tape and driver. Lutron also offers constant voltage drivers that can be used to power 3rd party linear tape lighting and would be controlled by a forward phase dimmer such as the Sunnata LED+ dimmer. Additionally, Lutron offers Lumaris Linear lighting by Ivalo which would also be tied to a forward phase dimmer.
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When should I use a Pico Remote vs. a Companion Dimmer?
Pair a companion dimmer when looking to control light(s) from two or more locations with multi-location dimming. With the same look and feel, you can add up to four Sunnata RF companion dimmers for RadioRA 3 with one primary dimmer to dim up to five locations. You can obtain this with conventional 3-way and 4-way wiring. When using a Pico, you have the option of installing the Pico control on an existing wall box with the PICO-WBX-ADAPT wall-mount adapter, adding a new switch location without running wiring or cutting drywall, or using the Pico as a handheld remote. We also offer pedestals for more elegant remote installations. Additionally, Picos can control more than 1 lighting zone through system programming and come in a variety of engraving options. Available Pico Model Numbers.
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