Explore Knowledge Articles
Get help your way
How do I find my Model Number?
Do you have the original packaging?
-
If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
-
The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
-
If you don't know your model number, try browsing for it here
-
RadioRA 3
-
Can the Pico paddle remote be used to control scenes?
No, the Pico paddle remote cannot be used to control scenes. It can however be used as an all lights off function.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Can you set the light on the Pico paddle remote as a night light?
No, the does not have a nightlight feature. Like other Pico remotes, the light is only an indicator light to show that it is responding.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Does the Pico paddle remote work with other Pico accessories such as the Pico pedestal and the Car Visor Clip?
Yes, the Pico paddle remote will fit all current Pico accessories.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
How do I change the battery on Pico paddle remote?
To learn how to replace the battery in for all Pico smart remotes. Click here.
Warning: When the Pico smart remote is open for battery replacement, the battery and lightpipe might present a choking hazard or cause other injury to small children. Keep these items away from small children.Was this FAQ helpful?Thank you! We appreciate your feedback! -
What systems does the Pico paddle remote work with?
Refer to the Pico product specification here.
Was this FAQ helpful?Thank you! We appreciate your feedback!