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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Can I control Sonos speakers from a Pico remote for lights or shades?
Not at this time. Currently only the Pico remote for audio can control Sonos speakers. You also can’t add lights and shades to a Pico remote control for audio.
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Do Pico remotes show up in the SmartThings app?
No, Pico remotes do not show up in the SmartThings app.
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Does the Pico remote control for audio only work with Sonos?
No, if you have a Smart Bridge PRO you can integrate your Caséta Wireless system with any compatible A/V system and program the remote to control the audio of that particular A/V system. You can find the full list of compatible pro-level A/V systems here.
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The ‘skip track’ button on my Pico remote control for audio stops skipping tracks after a while. Why?
The ‘skip track’ button on the Pico remote control for audio may skip tracks if you are listening to a streaming audio service (e.g. Pandora) and an ad is playing or you’ve reached your skip track limit for that particular streaming audio service.
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