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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Can I control multiple strings of lights with Caséta Wireless?
Absolutely. To do that you will need a Caséta Wireless dimmer for any outlet where you are plugging in lights. You then can either control them with individual Picos or if you have a Smart Bridge you can control them together. That means you can also set scenes so that at a touch of a button (or a spoken word to Alexa) you can control multiple strings of light at once, at different levels of brightness.
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Can I control my Caséta Wireless dimmers with my smartphone?
Yes. You will need to install a Lutron Smart Bridge and download the free Lutron App for Caséta Wireless.
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Can I control my lights individually?
Yes, you can control your lights individually with Caséta Wireless dimmers or on your smartphone with the Lutron App for Caséta Wireless.
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Can I use the same account for multiple Smart Bridges?
No, you can use only one account per Smart Bridge. In the event that you have more than one Smart Bridge (for example, main house and vacation house), you will need to create an account for each Smart Bridge to control each system.
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Can Serena Shades be included in Scenes created in the Lutron app?
Yes, once Serena Shades are added to your system they can be included in any Scene created in the Lutron app.
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Do I need a Smart Bridge to control my Caseta dimmers & switches via my smart phone?
Yes. A Smart Bridge is required if you would like to control your system via your Ios or Android smart device. For more info on the Smart Bridge, please see this KNOWLEDGE ARTICLE.
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Does the repeater count as one of the devices in my system?
Yes, the repeater will count as one of the devices in the system
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How can I extend my Lutron Caseta range?
You can extend the range of your Caseta Bridge by adding either a Repeater (PD-REP-WH) of a Plug in Lamp Dimmer (PD-3PCL-WH) to your system. To learn which is the best option for you, please see this KNOWLEDGE ARTICLE.
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How many accounts can the Smart Bridge support?
The Smart Bridge supports one account via a single username (email address) and password. You can access the system from as many mobile devices as you wish. All users must access the system using the same username (email address) and password.
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How many devices can I connect to Caséta?
Connect up to 75 Lutron devices to the Smart Bridge / Smart Bridge Pro
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I have Serena shades, will adding a sensor affect the battery life?
Due to the nature of wireless communication, sensors may reduce the battery life of Serena shades by 5-15%. Please see app note #561: https://assets.lutron.com/a/documents/048561_Optimizing-Battery-Life.pdf for additional information.
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In which countries can I buy and use Caséta Wireless?
Caséta Wireless is currently available in the United States, Canada, Mexico, Colombia, Costa Rica, El Salvador, Ecuador, Panama, and the Dominican Republic.
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Is there a fee for the Lutron App and for remote access?
No, the Lutron App for Caséta Wireless and remote access usage are free.
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What colors are available for Caséta Wireless products?
- In-wall dimmer, Pico remote: White, Light Almond, Ivory, and Black designer gloss
- Plug-in lamp dimmer, Lutron Smart Bridge: White
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What is Caséta Wireless?
Caséta Wireless is a convenient, affordable, and reliable lighting system that enables you to control your lights from anywhere. You can start with a basic system and expand it at any time. You can also connect your Caséta Wireless system to other smart home devices such as remote controlled shades and wireless thermostats using a Lutron Smart Bridge and the Lutron App for Caséta Wireless.
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