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Caséta Wireless Troubleshooting Caséta Wireless In-Wall Dimmers -...

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Caséta Wireless In-Wall Dimmers - PD-6WCL, PD-5NE, PD-10NXD

CASETA IN-WALL DIMMERS

Model Numbers

  • PD-6WCL-__ (Color)
  • PD-5NE-__ (Color)
  • PD-10NXD-__ (Color)

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For more info on all of the Caseta Wireless products, please visit the Caseta Wireless Website
 

Documentation


KNOWLEDGE ARTICLE CONTENTS:

Section (1):  Choosing the Correct Dimmer
 
Section (2):  Product Installation
(2.1):  PD-6WCL
(2.2):  PD-5NE
(2.3):  PD-10NXD
 
Section (3):  Troubleshooting

Section (4):  Related Articles

 

SECTION (1):  CHOOSING THE CORRECT DIMMER

There are two main factors that will help you determine which Caseta In-wall Dimmer is best suited for your application:
 
  1. Do you have a Neutral connection (White Wire) in your switch box?
US houses built from the mid 1980's typically have a neutral (white) wire in the switch box.  The neutral (white) wires are typically tied together with a wirenut.  Here is a picture of a typical switch box that contains neutral connections:

  image.png

If you do not have a neutral wire in the switch box, you must use either the PD-6WCL or PD-10NXD.  
 
  1. What Load (lamp) type will you be controlling?
  • Incandescent / Halogen:  Use PD-6WCL or PD-10NXD
  • LED Lamps/Bulbs: Use PD-6WCL, PD-5NE**, or PD-10NXD 
  • LED Fixture:  See fixture manufacturers recommendation 
  • Fixtures requiring reverse phase dimming:  Must use PD-5NE** 
  • Electronic Low Voltage (ELV):  Must use PD-5NE**
  • Magnetic Low Voltage (MLV):  Use PD-5NE** or PD-10NXD (see notes below)
** PD-5NE requires a neutral connection
 
For a list of the best dimming LED bulbs for use with Caseta Wireless dimmers, please visit the Lutron LED Compatibility Tool
 

Caseta Wireless Switch Specifications
MODELVOLTAGE/PHASENEUTRAL
CONNECTION
REQUIRED
FAVORITE
BUTTON
LOAD TYPEMINIMUM
LOAD
MAXIMUM
LOAD *
PD-6WCL120V
FORWARD PHASE
NONOINC/HALOGEN25 W600 W
LED1 BULB150 W
ELVUSE PD-5NE 
MLVUSE PD-5NE OR PD-10NXD
 
PD-5NE120V
FORWARD OR
REVERSE PHASE
YESYESINC/HALOGEN10 W500 W
LED1 BULB250 W
MLV HALOGEN10 W400 VA
ELV HALOGEN10 W500 W
MLV MR16 LEDSEE APP NOTE #599
ELV MR16 LEDSEE APP NOTE #599
 
PD-10NXD120V
FORWARD PHASE
OPTIONAL
BUT
RECOMMENDED
NOINC/HALOGEN25 W1000 W
LED1 BULB250 W
ELVUSE PD-5NE 
MLV HALOGEN10 W1000 VA
MLV MR16 LEDSEE APP NOTE #599

*  For Ganging/Derating information, please see the Caseta Wireless Load Control Spec Sheet

For a list of the best dimming LED bulbs for use with Caseta Wireless dimmers, please visit the Lutron LED Compatibility Tool

 

SECTION (2):  PRODUCT INSTALLATION

(2.1) PD-6WCL:  In-Wall Smart Dimmer


PRODUCT DETAILS
  • No neutral wire required
  • Works with up to 150W dimmable LED or 600W incandescent/halogen bulbs
  • Can control up to 17 bulbs (based on 8.5W LED bulb, 60 W incandescent equivalent
  • Use with Pico remote for multi-location dimming (Pico sold separately)
    • Up to 10 Pico remotes can be paired with 1 Caseta Dimmer
NOTES ON INSTALLATION
  • If there is no ground wire in your electrical box, cap off the green wire from the dimmer.  A ground wire connection is not required for this dimmer to function properly.  A ground wire may be required by local electrical code.
  • The dimmer does not have polarity with regards to input/output, so the black wires can be reversed without affecting the device's performance.  
 WIRING
DIAGRAM
WALK ME
THRU
INSTALL
PD-6WCLimage.png1 Locationimage.pngimage.png
image.png2 or more locations
with Pico remote
image.pngimage.png
 
INSTALLATION VIDEOS
ADJUSTING THE LOW-END OR HIGH-END TRIM
Adjusting the trim settings simply "cuts off" a portion of the dimming curve that might cause some LEDs to exhibit poor performance (flickering or flashing).  Changing the trim allows you to adjust the minimum (low-end) and maximum (high-end) settings of the dimmer. 
NOTE:  Sometimes when changing the low or high-end trim, it may be necessary to power cycle the dimmer by using the FASS switch at the bottom of the dimmer before the changes take effect. 

The ADVANCED INSTALLATION GUIDE will guide you through several additional installation topics beyond what was covered in this article.
 

(2.2) PD-5NE:  In-Wall Smart Dimmer for ELV+ Lighting

PRODUCT DETAILS
  • Neutral wire required
  • Works with dimmable LEDs, ELV, MLV, incandescent and halogen bulbs
  • Can be configured for Forward or Reverse Phase dimming
  • Able to control up to 29 bulbs (based on 8.5W LED bulb, 60 W incandescent equivalent
  • Use Pico remote for multi-location dimming (Pico sold separately)
    • Up to 10 Pico remotes can be paired with 1 Caseta Dimmer
NOTES ON INSTALLATION
  • The PD-5NE dimmer will not work if the Hot (BLACK) and Load (RED) wires are reversed.
  • The PD-5NE dimmer will not work if the Neutral (WHITE) wire is not connected.
  • If there is no ground wire in your electrical box, cap off the green wire from the dimmer.  A ground wire connection is not required for this dimmer to function properly.  A ground wire may be required by local electrical code.  
 
WIRING
DIAGRAM
WALK ME
THRU
INSTALL
PD-5NE
image.png
1 Location
image.png
image.png
image.png
2 or more locations
with Pico remote
image.png
image.png

INSTALLATION VIDEOS ADJUSTING THE LOW-END OR HIGH-END TRIM
Adjusting the trim settings simply "cuts off" a portion of the dimming curve that might cause some LEDs to exhibit poor performance (flickering or flashing).  Changing the trim allows you to adjust the minimum (low-end) and maximum (high-end) settings of the dimmer. 
NOTE:  Sometimes when changing the low or high-end trim, it may be necessary to power cycle the dimmer by using the FASS switch at the bottom of the dimmer before the changes take effect. 

CHANGING THE PHASE OF THE DIMMER
The PD-5NE is configured at the factory to dim Electronic Low-Voltage (ELV) transformers using reverse phase dimming.  Please confirm that type of transformer is electronic low-voltage or requires reverse phase dimming.  If that is the case, there is no need for you to change the phase of the dimmer.

The ADVANCED INSTALLATION GUIDE will guide you through several additional installation topics beyond what was covered in this article.
 

(2.3) PD-10NXD:  Caséta PRO Dimmer

PRODUCT DETAILS
  • Neutral connection optional, but recommended where available
  • Capable of controlling higher wattage circuits
  • 3-way control using a mechanical switch
  • 3-way and 4-way / multilocation control using Pico wireless remotes (Pico sold separately)
    • Up to 10 Pico remotes can be paired with 1 Caseta Dimmer
NOTES ON INSTALLATION
  • If there is no ground wire in your electrical box, cap off the green wire from the dimmer.  A ground wire connection is not required for this dimmer to function properly.  A ground wire may be required by local electrical code.
  • The neutral (WHITE) wire is optional for the PD-10NXD.  If a neutral connection is available in the electrical box, we recommend connection the neutral (WHITE) wire from the dimmer.  Connecting the neutral wire can resolve issues associated with minimum load requirements.    
  • The RED wire must be connected to the load and the BLACK wire must be connected to the Line/Hot.  The product will not work if reversed.  If the dimmer does not work after installation, reverse the two wires.
 
WIRING
DIAGRAM
WALK ME
THRU
INSTALL
PD-10NXD
image.png
1 Location
image.png
image.png
image.png
2 locations with
mechanical 3-way switch
image.png
image.png
image.png
2 or more locations
with Pico remote
image.png
image.png

INSTALLATION VIDEOS

 ADJUSTING THE LOW-END OR HIGH-END TRIM
Adjusting the trim settings simply "cuts off" a portion of the dimming curve that might cause some LEDs to exhibit poor performance (flickering or flashing).  Changing the trim allows you to adjust the minimum (low-end) and maximum (high-end) settings of the dimmer. 
NOTE:  Sometimes when changing the low or high-end trim, it may be necessary to power cycle the dimmer by using the FASS switch at the bottom of the dimmer before the changes take effect. 

The ADVANCED INSTALLATION GUIDE will guide you through several additional installation topics beyond what was covered in this article.



SECTION (3): TROUBLESHOOTING 

SYMPTOMS       
PROBABLE CAUSE
ACTION
Lights do not turn on
OR In-wall switch LED does not light up
Light bulb(s) burned out
Replace bulb(s)
Circuit breaker is tripped or OFF
Re-set circuit breaker
Light fixture incorrectly installed
Review fixture wiring
FASS on the Caseta switch is in the OFF position
Re-set the FASS Switch (see below)
Red and Black wires incorrectly connected (PD-5NE/PD-10NXD)
Swap Red and Black wire connections
 
Bulbs turn off while being dimmed
Bulbs are non-dimmable
Replace the bulb with a dimmable LED.  See LED Compatibility Tool
Bulbs turn on at high end, but not at low end
Bulbs are non-dimmable
Replace the bulb with a dimmable LED.  See LED Compatibility Tool
Bulbs flicker or flash at low or high-end
Trim level is incorrect
Adjust low or high end trim.  See Advanced Installation Guide
 
Top or bottom 3 LEDs on the dimmer are blinking (PD-5NE only)
Dimmer is detecting the wrong load type


FASS Switch
image.png



SECTION (4)  RELATED ARTICLES

Caséta Wireless In-Wall Switches - PD-5WS-DV, PD-5ANS, PD-6ANS

The Caséta Smart Bridge

The Pico Remote and its use in the Caseta System

Caséta Plug-In Lamp Dimmer - PD-3PCL

Caséta Wireless Outdoor Smart Plug - PD-15OUT-BL