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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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View support resources for the full range of Sunnata light controls and dimmers.
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Can I install Sunnata dimmers in a 4-way application?
Yes. The Sunnata LED+ dimmer can be used with the Accessory switch to switch the lights from up to 10 total locations. The Sunnata Pro dimmer can be used with the identical Pro Companion dimmers to dim the lights from up to 5 total locations.
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Does Sunnata require a neutral wire?
Sunnata LED+ dimmers do not require a neutral wire and can be used in any home. Sunnata Pro dimmers and the Sunnata switch will require a neutral wire for operation.
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Does this require a neutral?
Yes, the Sunnata Pro dimmer will require a neutral wire.
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How do I adjust the features?
For information on how to adjust the preset, the brightens of the light bar, or selecting the correct phase, please visit www.lutron.com/SunnataMyLevel.
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If the device being removed has wires instead of screws, what wire do I tag in a 3-way application?
If the device you are removing has wires leads, then tag the wire coming from the wall that is connected to the different colored wire from the device you are removing. This is the common wire.
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What features are adjustable on this product?
There are a few features that you can adjust on the Sunnata touch dimmer, such as Low-End Trim, High-End Trim, Preset Light Level, Light Bar Brightness, and the Light Level Indicator/Nightlight. For more information on how to adjust these features, please check out our Walk Through Tutorial or Advanced Feature Guide.
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