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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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I have Serena shades, will adding a sensor affect the battery life?
Due to the nature of wireless communication, sensors may reduce the battery life of Serena shades by 5-15%. Please see app note #561: https://assets.lutron.com/a/documents/048561_Optimizing-Battery-Life.pdf for additional information.
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In which countries can I buy and use Caséta Wireless?
Caséta Wireless is currently available in the United States, Canada, Mexico, Colombia, Costa Rica, El Salvador, Ecuador, Panama, and the Dominican Republic.
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What is Caséta Wireless?
Caséta Wireless is a convenient, affordable, and reliable lighting system that enables you to control your lights from anywhere. You can start with a basic system and expand it at any time. You can also connect your Caséta Wireless system to other smart home devices such as remote controlled shades and wireless thermostats using a Lutron Smart Bridge and the Lutron App for Caséta Wireless.
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What is the battery life of this sensor?
The sensor will have a typical battery life of 10-years, and uses 1 CR-123 lithium battery.
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What is the warranty on Caséta Wireless products?
Caséta Wireless products are covered by a 1 year limited warranty. You can extend that warranty to 2 years by completing the Caséta Wireless Customer Feedback Questionnaire. You can read Lutron’s entire limited warranty in its entirety here.
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What technology does Caséta Wireless use?
Caséta Wireless uses Lutron’s patented Clear Connect® wireless technology. Clear Connect has proven to be ultra-reliable in commercial projects, including some of the world’s most prestigious buildings, for more than a decade and provides the same reliable performance in your home.
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What’s the difference between Lutron Clear Connect and other wireless systems?
Clear Connect wireless technology operates in a low, quiet frequency band which is free from other wireless interference. It provides two-way, ultra-reliable communication between all devices in the home, working through walls, floors, ceilings, and furniture. All devices respond instantaneously.
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