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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Are you able to dim the lights at both locations in a 3-way location?
To dim the lights at both locations, you must pair it with a Pico smart remote.
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Can I set a timer that would automatically turn a device in my Caséta system?
Yes, you can set an automatic timer within the app that would turn off your Caséta devices after a set amount of time.
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Can I turn the Status LED light on or off on the Diva smart dimmer or Diva smart ELV+ dimmer?
Yes, enter the app and select the device you would like to adjust. Select “Edit Device” and then “Status LEDs” under advanced settings. There, you will be able to adjust the Status LED light.
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Does Lutron Caseta need Wi-Fi to communicate?
No. Lutron Caséta products do not utilize your wifi or the internet to communicate within your home. All Caséta devices communicate via Lutron's Clear Connect wireless protocol. This allows you to operate your lights from within your home even if the internet or wifi are not working. For more info on the Smart Bridge, please see this KNOWLEDGE ARTICLE.
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How far from the dimmers can I use my Pico remote?
A Pico remote will work at least 30 feet away from any dimmer paired with it, and will work through walls, furniture, or other obstacles in your home. (The open-air range may be much further than 30 feet.)
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Is there a difference between products labeled Caséta Wireless with those labeled Caséta by Lutron?
There is no difference in products labeled Caséta Wireless and Caséta by Lutron. They will work with your existing and future Caséta products.
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What is the range of Lutron Caseta products?
The range of a Caseta wireless system is 30ft in any direction between devices. The range can be extended an additional 30-60ft with the use of a repeater. To learn more about the range of a Caseta system, please see this KNOWLEDGE ARTICLE.
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