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Smart Hub (formerly known as Smart Bridge) Set-up & Troubleshooting

Please follow these step by step instructions in order to successfully install and configure your Lutron Hub.  For each step, do not proceed to the next one until the current one is successfully completed.
 

1.  Determine where to install your Smart Hub

The hub does not utilize your Wi-Fi to connect to your network or communicate with the other connected Lutron products (Dimmers, switches, shades, etc...)  Since it does not use Wi-Fi to communicate, the hub must be connected directly to your router via an ethernet cable (supplied).
 

Many people only have one router in their home, but with the popularity of mesh networks (Eero, Google Wi-Fi, Orbi, etc...) increasing, it is important to identify the correct router to connect to your Lutron Hub.  All of your smart devices must be connected to the same network to properly communicate.  Here are two examples that will help you to determine which router to connect to your Lutron Smart Hub:
 

Example 1:  One router in Home
You may have a Wi-Fi router supplied by your Internet Service Provider (ISP) .  Let's say that you named this Wi-Fi network: XYZ_123.  All of your connected Wi-Fi devices (phone, tablet, smart speaker, etc...)  will need to use that Wi-Fi network.  Your Lutron Smart Hub will need to be connected to that router.  Proceed to Step 2.

Example 2:  Multiple Routers in Home
You could have your ISP router in Example 1 with Wi-Fi Name:  XYZ_123.  To improve Wi-Fi strength, you added additional routers to your network. (Eero, Google Wi-Fi, Orbi, etc...)  The new router(s) will need to have a different Wi-Fi Network Name.  Let's say we call this one:  JONES_Wi-Fi  Now you will have (2) different Wi-Fi networks in your home that you are able to connect to.  In this example, you will want to make sure to connect all of your smart devices to the same Wi-Fi Network:  JONES_Wi-Fi.  The Lutron Smart Hub will need to be connected to the JONES_Wi-Fi router via the ethernet LAN port.  Now that you have identified the correct router to connect to your Smart Hub, proceed to Step 2
 

2.  Connect the hub to the router

Using an ethernet cable connect your Lutron Smart Hub to an open LAN port on your router.  If you do not have an open port, you can add additional ethernet connections by purchasing an unmanaged ethernet switch and plugging that into your router.  These typically cost less than $20 and can easily be found on-line or at a local office supply or computer equipment store.  When you search, please make sure to purchase one that specifically states that it is an unmanaged ethernet switch.


After connecting the ethernet cable to the router or unmanaged switch, you can now connect the power to the hub with the supplied power supply.  Once power is connected, you will see the light ring illuminate around the sides of the hub. Your hub is now beginning the initialization process and you can now proceed to Step 3.
 

3.  Hub Initialization

Once connected to your network, the hub will go through several steps to initialize the system. The light ring around the sides of the hub will provide you with a couple of different indications.

  New Hub Install:  A newly installed hub must go thru the following sequence: 

  1. Light ring will illuminate once power is applied:  This ring will illuminate and you will see some flashing for approximately 1min.  Once this is complete, the light ring should go into a circular pattern.

  2. Light ring goes in a circular pattern:  This indicates that the hub is connected to the internet and updating the hub firmware.  This process can take as long as 15 minutes to complete depending on internet speed, the size of the update etc...  Don't worry, this is normal!   In some instances, the process may not complete.  If this happens, reset your router by disconnecting power for 10 seconds and start the initializing process over.  After the firmware completes the update process, the light ring will remain on solid. 

  3. Light ring remains on solid:  This indicates that the hub has completed the firmware upgrade and is connected to the Internet.  Once the light ring remains on solid, you can proceed to Step 4. 
NOTE:  If your new hub did not go thru the firmware update process (step 3b above) before the light turned solid, this is an indication that your hub is not correctly connected to your network/internet.  Please re-check the connection process (Steps 1-2 above)  and then reset your router by disconnecting power for 10 seconds.   All new hubs should go thru the firmware update process

If your light ring is blinking every 5 seconds, this is an indication that there is an issue with your ethernet connection between your Smart Hub and router.  Please re-check your connection.
 

4. Verify the Wi-Fi Connection on all of your connected Smart Devices

As stated in Step 1, it is important that your smart device(s) (phone, tablet, smart speaker, etc...) are all connected to the same Wi-Fi network and that the router for that Wi-Fi network is connected to your Lutron Smart Hub.  You can confirm this by checking your Wi-Fi within the mobile device settings (example:  JONES_Wi-Fi).  Make sure that your smart devices are not connected to a "guest' wi-fi network or have some devices connected to different Wi-Fi networks.  Once you have verified that everything is on the same network, you are ready to proceed to step 5 and download the Lutron App.

Note:  You must verify that all of your connected devices are on this very same Wi-Fi network.  If they are not, you will not be able to connect via the app.

 

5.  Download the Lutron App from the App Store

There are several Lutron apps on the app store.  You will need to download the one called: Lutron App.

Once the Lutron App is downloaded, you can now follow the prompts to create an account. Once your account is established, the Lutron App will automatically proceed to step 6, the Hub Discovery Process.

Note:  A hub can only be assigned to one primary username/e-mail address.  All users that wish to connect to the system will need to use the same username/password to access the system via the Lutron App. 

If you already have another Smart Hub at another location, you can add multiple systems to the same account.  Visit: Settings > Account > Add Home

 

6.  Hub Discovery & Pairing

Once the you have established your account, the Lutron App will begin to search for a hub that is connected to the network.  You should see a spinning circle indicating that the app is searching for a hub.  Once the hub is found, you will receive a prompt to Tap the small black button on the back of the hub once.  This will complete the hub discovery and pairing process.  If you are unable to discover/pair your hub, continue with the steps below.  If your hub is paired, proceed to Step 7.  

Apple users:   If you are on an Apple product and are on iOS 14 and above, make sure that your device is configured to allow the Lutron app to communicate with other devices on your local network.  This can be done as follows:  Under Settings:  Privacy > Local Network > Lutron Make sure this is toggled ON (GREEN)  Once this is updated, retry the discovery process at the beginning of  Step 6.

All Users:  If you are still unable to connect, we recommend that you reset your router by disconnecting the power for 10 seconds.  This will restart the hub.  If the Lutron App is still unable to find the hub, this is most likely because the Hub and your smart device are not connected to the same network.  Please revisit steps 1,2 & 4 above and make the appropriate changes.  Once complete, repeat the discovery process in step 6.

Advanced Option: If you are still unable to connect the hub to the Lutron App and you are getting an "Advanced" option when the hub fails to connect, this is an option where the Lutron App allows you to type in the IP Address of the hub to help find it on the local network. You can obtain the IP address of the hub by using the app you have for your router (if your router has an app for it) or by using a network scanning app such as Fing or Discovery DNS-SD Browser. By using these apps you should be able to find a device named Lutron and locate the IP Address of the hub under this. Then you can select the "Advanced" option from the Lutron App when the app fails to discover the hub and then type in the IP address and select next. This should allow the Lutron app to discover the hub for new setups and allow you to proceed.

 

7.  Final Set-up

You are almost ready to start programming your system!  There are only a few simple steps remaining:

  1. Time & Location Settings:  Allow location access to the app so you can set the location of your hub.  This is important for setting up scheduled timeclock events.  You want your hub to operate on the time zone of your home which you can set through the app.

  2. Name Your Home:  You will want to give your home a name like the JONES Residence or Vacation Home etc...  You are able to control multiple homes / hubs from the app.

  3. Apple HomeKit Users:  You will be asked if you want to set-up HomeKit.  Here are the instructions for  setting up HomeKit (siri) .

CONGRATULATIONS!   Visit the Using The App -or- Connected Products sections of the Support Site to learn more about how to unlock the power of your new Lutron system