Caséta Support

Fixing the Connection between the Lutron App and your Caséta / RA2 Select System

If you lose power or if you make changes to your home internet/ Wi-Fi equipment, it may be necessary to make adjustments in order to re-connect to your Smart Hub (formerly Smart Bridge) / Main Repeater .  You will see a message in the Lutron App like the one below:
This article will help you reconnect the hub with the router in the event they become out of sync and are no longer communicating.
 

Troubleshooting

Did you make any changes to your Internet Service Provider (ISP), E-mail account, purchase a new smart device like a phone or tablet, change or add new networking equipment (new router, addition of a range extender or mesh network like Eero).  If you made any of these changes, please proceed to Section (2) Of this article.

SECTION (1):  NO CHANGES WERE MADE TO MY SYSTEM

You may experience a temporary power or internet outage.  On occasion, this may cause the Lutron Smart Hub / Repeater to lose connection to the cloud server via the internet.  Here are the steps to take in order to restore the connection:

1. Verify that the ethernet cable is still properly connected from the hub directly to a LAN port on your router
2. Re-set your router by cycling power off for 10 seconds and then turn it back on.  Wait until the router completes the re-start process (up to 5 min depending on your router)
3. Re-set your Smart Hub by cycling power off for 10 seconds and then turn it back on.  This will re-start the smart hub.  The light ring will illuminate once power is applied and you will see some flashing for approximately 1min.  Once this is complete, the light ring should remain on solid.  If the light remains on solid, proceed to Step 4

1. Check your wired ethernet connection between your hub and router.  The ethernet cable must be installed to the LAN port of your router or switch
2. Try changing the LAN port that your hub is connected to
3. If you have a spare ethernet cable, try replacing the cable
4. If the light does not go to solid proceed back to Step 1
5. If it still does not connect, try a different Ethernet cable.

 

4. You should now be able to re-connect via the Lutron App to your system.   Press the Retry button to restore connection.  Your app should now look something like this once the connection is restored

 

SECTION (2):  CHANGES WERE MADE TO MY SYSTEM

When a change is made to a home network component or smart device, it occasionally becomes necessary to update some connections / settings within the system.  The following changes often require some updating of settings:

• New Wi-Fi Router
• The addition of a Wi-Fi Mesh network (Example:  Eero, Orbi, etc...) -or- a Wi-Fi range extender to

 

1. Make sure your Smart Hub is connected to the new router.   If you added a mesh network to your existing Wi-Fi router to extend the range, then you must move the ethernet connection over to the new router.  You must verify that all of your connected devices (including your smart phone / tablet) are on this very same Wi-Fi network.  If they are not, you will not be able to connect via the app.  This is the most common cause of connection issues after a change is made. 
2. Connect the ethernet cable from the hub directly to a LAN port on the new router.  
3. Re-set your router by cycling power off for 10 seconds and then turn it back on.  Wait until the router completes the re-start process (up to 5 min depending on your router)
4. Re-set your Smart Hub by cycling power off for 10 seconds and then turn it back on.  This will re-start the smart hub.  The light ring will illuminate once power is applied and you will see some flashing for approximately 1min.  Once this is complete, the light ring should remain on solid.  If the light remains on solid, proceed to Step 5

1. Check your wired ethernet connection between your hub and router.  The ethernet cable must be installed to the LAN port of your router or switch
2. Try changing the LAN port that your hub is connected to
3. If you have a spare ethernet cable, try replacing the cable
4. If the light does not go to solid proceed back to Step 1
5. If it still does not connect, try a different Ethernet cable.

5. You should now be able to re-connect via the Lutron App to your system.   Press the Retry button to restore connection.  Your app should now look something like this once the connection is restored