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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Vive
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What sensor programming can be manually adjusted in the Lutron app?
The app allows for adding/removing lights affected by an occupancy group (and changing levels of each affected light) for both occupied and unoccupied actions. This includes setting occupied and/or unoccupied actions to "unaffected" for each individual light.Was this FAQ helpful?Thank you! We appreciate your feedback!
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What settings can be changed on the sensors themselves?
The following settings can be changed by using the programming buttons found on the sensors.
- Auto-on
- Enabled
- Low-light: The sensor will perform the occupied action only if the turn is relatively dark; if the room is bright, the lights will not turn on.
- Disabled
- Sensitivity level (described as ""Activity"" on the sensor).
- Timeout (1, 5, 15 and 20 min options)
Was this FAQ helpful?Thank you! We appreciate your feedback! - Auto-on
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Is there any way to disable/override sensors?
The only way to disable a sensor is by manually changing the sensor programming. Removing a light or setting it to "unaffected" will cause it to stop responding to sensors until it is manually re-added.Was this FAQ helpful?Thank you! We appreciate your feedback!