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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Vive
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Can I access my Vive hub remotely?
Yes, as long as the Vive hub is connected to the corporate network and the corporate network is accessible remotely. The spec submittal provides details on the configurations needed for remote access.
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Does Vive Hub have a timeclock?
Yes, it has an integrated timeclock that allows both astronomic and time of day events, even without connection to the internet. The Vive hub has a backup battery to maintain timeclock schedule accuracy in the event of a power loss.
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Is the Vive hub a Wi-Fi router/WAP and can I connect to the internet through it?
The Vive hub is not a wireless access point to the internet. The Vive hub uses Wi-Fi to connect to a smart device for programming, monitoring, and adjustment only.
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What is the Vive Wireless hub?
The Vive Wireless Hub provides additional energy savings and central control for Lutron's Vive family of products. The Vive Hub does this by adding timeclock and automatic demand response functionality, building management system integration through BACnet, and a software interface with energy and status information. It communicates wirelessly, using Lutron's Clear Connect RF technology, with the Vive family of products. The Vive Hub links to any smartphone, tablet, or PC to provide simple setup, monitoring, and operation of the system.
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Will the Vive wireless Hub work with existing Energi TriPak hardware and installations?
No, existing Energi TriPak devices currently in the field will not be compatible with the Vive Wireless Hub. New model numbers for all compatible3 load controls are included in the Spec Submittal.
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