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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Vive
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How do I default my PowPak?
To default, tap the button indicated in the programming guide 3 times very quickly and hold it down until the unit starts to blink (about 7 seconds). Then tap rapidly another 3-4 times. (The button you tap will be different on each model, which is why we recommend referencing the respective programming guide.)
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How do I default my Wireless Receptacle Control?
To default, tap the On / Off button on the Wireless Receptacle 3 times very quickly and hold until the LED begins to flash rapidly. Within 3 seconds of flashing, release. Then tap the button rapidly another 3 times and the LED will flash slowly indicating that the unit has been reset to factory defaults
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Can I modify the settings of the built-in occupancy sensor without a Hub?
No its settings come standard without a Hub. Please see the specifications sheet to learn more.
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How do I default it?
To default, tap the button 3 times very quickly and hold it down until the unit starts to blink (about 7 seconds). Then tap rapidly another 3-4 times.
Was this FAQ helpful?Thank you! We appreciate your feedback!