Get help your way
How do I find my Model Number?
Do you have the original packaging?
-
If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
-
The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
-
If you don't know your model number, try browsing for it here
-
Vive
-
Can the sensor be bypassed to keep the lights on?
You can disable the occupancy portion of the sensor so the lights must be manually turned on (vacancy mode); however, you can't override the sensor to keep the lights on all the time.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Do I need a neutral connection?
Yes, these models require a neutral connection.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Will the sensor detect motion through glass?
No, this sensor will not sense motion through glass.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Will this work without being associated to a Vive hub?
Yes, this unit will work as a standalone device and can be used with Radio Powr Savr and Pico Wireless products.
Was this FAQ helpful?Thank you! We appreciate your feedback!