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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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Vive
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Can I run the low voltage wire in the same conduit as the line voltage wire?
This answer often depends on local codes and the capabilities of the ballast/driver. Local codes that allow Class 2 wiring to be run as Class 1 will call out what is required for reclassification, such as adding Class 1 labels over the Class 2 markings. However, running the 0-10 V signal as Class 1 wiring does introduce some concerns, including noise / interference caused by coupling between the line voltage and low voltage wires. This noise / interference can cause a voltage fluctuation on the 0-10 V wires which can create a difference between the light level requested by the control and the light level signal being received by the ballast / driver. For more information on 0-10V applications, check out our Application Note.
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