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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Vive
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Can the sensor be bypassed to keep the lights on?
You can disable the occupancy portion of the sensor so the lights must be manually turned on (vacancy mode); however, you can't override the sensor to keep the lights on all the time.
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Does this unit work with 3-way switches or as multi-location?
This unit does not work with 3-way or 4-way mechanical switches. A 3-way or multi-location application can be accomplished
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Will the sensor detect motion through glass?
No, this sensor will not sense motion through glass.
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