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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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RadioRA 3
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Is RadioRA 3 backwards compatible with RadioRA 2 and RA2 Select? Which devices are compatible and which are non-compatible?
RadioRA 3 has backwards compatibility to enable upgrade existing RadioRA 2 & RA2 Select installations. Convert the existing RadioRA 2 programming by replacing the main repeater & connect bridge with the new RadioRA 3 processor. Compatible (RadioRA 2 & RA2 Select) devices include: Maestro controls (dimmer, switch & fan control)(RRD-6ND, RRD-6CL, -PRO, -10D, -10ND, -F6AN-DV, -2ANF, -8ANS, -8S-DV) , SeeTouch keypads (wall, hybrid and tabletop, and IR version), (RRD-H or -HN, -W3BRL, -W3BSRL, -W3S, -W4S, -W5BRL, -W5BRLIR, -W6BRL, -W7B, -W1RLD, -W2RLD, -W3BD, RR-T5RL, RR-T10RL, RR-T15RL), Pico remotes (PJ2-2B, PJ2-3B, PJ2-2BRL, PJ2-3BRL, PJ2-4B), Lutron shading solutions, Radio Powr Savr sensors (LRF2-OCR2B-P, -VCR2B-P, -OKLB-P, -VKLB-P, -OWLB-P, -VWLB-P, -OHLB-P, -VHLB-P), Lutron RF modules (LMJ-16R-DV-B, -5T-DV-B, -CCO1-24-B), plug-in modules (RR-3PD-1, -15APS-1), tabletop lamp dimmer (RRD-3LD), auxiliary repeater (RR-AUX-REP-WH), Lutron wireless repeater (L-REPPRO-BL), visor control receiver (RR-VCRX), Lutron wireless thermostat (L-HWLV2-WIFI) Non-compatible (RadioRA 2 & RA2 Select) devices include: GRAFIK Eye QS Wireless control unit (QSGRJ-3P, -4P, -6P), GRAFIK T keypad (RRT-GH2B, -GH4B, -GH5B, -GH6B), seeTemp keypad (LRD-WST-F, LRD-WST-C), TouchPRO Wireless temperature control (LR-HWLV-HVAC), Wallbox Power Module (LQRJ-WPM-6P), HVAC controller with wireless temperature sensor (LR-HVAC,INT)
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What steps do I need to take to upgrade from RadioRA 2 to RadioRA 3?
RadioRA 3 is backwards compatible and RadioRA 2 devices, including the Main Repeater, do not need to be factory defaulted. The activation information will be saved when the project is converted to RadioRA 3. Keep installed legacy gear (some exclusions apply) and expand with the new RadioRA 3 devices. When converting the project to RA3 you can skip device activation for dimmers, switches, shades and more if you leave the RA2 system in its previous state. Enable upgrade of existing RadioRA 2: 1) Replace the main repeater & connect bridge with a RadioRA 3 processor. 2) Open the RadioRA 2 File in RadioRA 3 to convert the project. 3) Use the Lutron Designer software to program the system, activate newly added devices, and transfer to the new RadioRA 3 processor.
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