RadioRA 3

Please check the date code on the dimmers that are not responding to keypad button presses. The date code can be found on the yoke underneath the wallplate and is formatted like this: “T67”. If the date code is T48 or earlier, we understand the nature of this problem and we are developing a fix that will be available in the 22.2 Lutron Designer Software Release. If the date code is newer than T48, please contact Technical Support so we can gather more information.

Make sure the devices are not still paired with the original RadioRA 2 system. If they are, remove them from that system or factory default/out of box devices in question.

Below is a series of guidelines to follow when performing an upgrade from RA2 to RA3:

• Do not Out-Of-Box/Factory Default any Main Repeaters. This will cause the devices on the system to become stranded and will require defaulting and reactivating every device in the system.
• Do not keep the original RadioRA 2 Main Repeater(s) on the network while installing and setting up the new RadioRA 3 processor.

When converting the RadioRA 2 file to RadioRA 3, the software will list which devices are not able to be converted to the new system. These devices will need to be replaced with compatible Clear Connect Type A devices or new Sunnata RF (Clear Connect Type X) devices. In the case of multi-zone controls such as Grafik Eye QS and Wallbox Power Modules, multiple RadioRA 3 devices may need to be added. A direct replacement for Grafik Eye modules is not available within the RadioRA 3 family.

Are the RadioRA 2 Main Repeater(s) still plugged in? If yes, please disconnect the processor, you should not keep the RA2 Main Repeater(s) on the network when installing and setting up a new RA3 processor. If no, did you out of box or default the RA2 main repeaters or any devices? If you did, please default and reactive all the RA2 devices. If the auxiliary repeater fails the device transfer process, factory default and reactivate just the auxiliary repeaters and try again.

RadioRA 3 is backwards compatible and RadioRA 2 devices, including the Main Repeater, do not need to be factory defaulted. The activation information will be saved when the project is converted to RadioRA 3. Keep installed legacy gear (some exclusions apply) and expand with the new RadioRA 3 devices. When converting the project to RA3 you can skip device activation for dimmers, switches, shades and more if you leave the RA2 system in its previous state. Enable upgrade of existing RadioRA 2: 1) Replace the main repeater & connect bridge with a RadioRA 3 processor. 2) Open the RadioRA 2 File in RadioRA 3 to convert the project. 3) Use the Lutron Designer software to program the system, activate newly added devices, and transfer to the new RadioRA 3 processor.