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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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RadioRA 3
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What are the system device limits and range limitations?
Each RadioRA 3 system can have up to 95 seeTouch keypads, Maestro dimmers/switches/fan controls, Pico wireless controls, occupancy sensors, and shades. In addition, systems can have up to 100 Sunnata keypads, dimmers and switches. SeeTouch, Maestro, Pico, Sensor, and shade devices must be within 30ft of the processor or a repeater. Repeaters must be located within 60ft of each other. For Sunnata devices, the processor and each Sunnata device should be within 25ft of two other Sunnata devices. All Sunnata devices should be located within 75ft from the processor.
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What is the difference between ‘Programming’ vs. ‘Configuration’?
RadioRA 3 offers both a Windows-based programming software and a mobile app. Programming is what is performed within the PC programming software and is a more advanced activity performed by the professional and typically requires training to become proficient. Configuration is available using the Lutron App, allowing for the ability to customize your experience, as either the professional or end user, in a much more simplified user experience.
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What steps do I need to take to upgrade from RadioRA 2 to RadioRA 3?
RadioRA 3 is backwards compatible and RadioRA 2 devices, including the Main Repeater, do not need to be factory defaulted. The activation information will be saved when the project is converted to RadioRA 3. Keep installed legacy gear (some exclusions apply) and expand with the new RadioRA 3 devices. When converting the project to RA3 you can skip device activation for dimmers, switches, shades and more if you leave the RA2 system in its previous state. Enable upgrade of existing RadioRA 2: 1) Replace the main repeater & connect bridge with a RadioRA 3 processor. 2) Open the RadioRA 2 File in RadioRA 3 to convert the project. 3) Use the Lutron Designer software to program the system, activate newly added devices, and transfer to the new RadioRA 3 processor.
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