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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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RadioRA 3
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How can I get specification assistance?
Specification assistance is available through the RadioRA 3 Tech Support Center. Your Local Lutron Sales Representative is also a great resource to aid in specification assistance. Click here to request an appointment with your local Lutron Sales Representative. Lutron offers 24/7 technical support. Need Help? Questions? Call us anytime 1-888-LUTRON1.
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What steps do I need to take to upgrade from RadioRA 2 to RadioRA 3?
RadioRA 3 is backwards compatible and RadioRA 2 devices, including the Main Repeater, do not need to be factory defaulted. The activation information will be saved when the project is converted to RadioRA 3. Keep installed legacy gear (some exclusions apply) and expand with the new RadioRA 3 devices. When converting the project to RA3 you can skip device activation for dimmers, switches, shades and more if you leave the RA2 system in its previous state. Enable upgrade of existing RadioRA 2: 1) Replace the main repeater & connect bridge with a RadioRA 3 processor. 2) Open the RadioRA 2 File in RadioRA 3 to convert the project. 3) Use the Lutron Designer software to program the system, activate newly added devices, and transfer to the new RadioRA 3 processor.
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Where can I order custom Sunnata RF keypad engravings?
Order custom Sunnata RF keypad button text or icons right in the PC Programming tool. No more engraving certificates and manual ordering needed! One free personalized button kit is included with each Sunnata keypad. Activating the keypad into the system unlocks the ability to order the button kit directly from the PC tool. Lutron will produce and ship the button kits directly to the address of your choice.
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