RadioRA 3

Ra3 Sunnata Devices 
 

NOTE: Indicator lights are numerically ordered from bottom to top.   

Example: Indicator light "1" is the bottom LED, indicator light "9" is the top LED 

 

Symptom: 

• Main dimmer: LEDs 6, 8, and 9 are flashing slowly (once per second). 

• Some companions: LEDs 1, 2, and 4 are flashing quickly (three times per second). 

• Other companions: LEDs 7, 8, and 9 are flashing slowly (once per second) or no LEDs are illuminated. 

Cause and Action: 

• One or more companion dimmers are on the load side of the main dimmer. Main dimmer must be on the load side of the circuit.  

• Swap the main dimmer with a companion dimmer that has LEDs 1, 2, and 4 flashing quickly (three times per second).   

 

Symptom: 

• Main dimmer: LEDs 1,7, and 9 are flashing. 

• Companion: No LEDs illuminated. 

Cause and Action: 

• Wiring error. 

• Swap wires on blue and brass terminals on the main dimmer.   

• Ensure wiring matches wiring diagrams.  

 

Symptom: 

• Main dimmer: LEDs 7, 8, and 9 are flashing. 

• Companion: No LEDs illuminated. 

Cause and Action: 

• Wiring error. 

• Swap wires on blue and brass terminals on the main dimmer.   

• Ensure wiring matches wiring diagrams.  

 

Symptom: 

• Main dimmer: LEDs 1 and 7 are flashing  

• Companion: No LEDs illuminated 

Cause and Action: 

• Improper phase selection  

• Incoming line voltage is too high  

• Change to forward-phase. Confirm load compatibility in Step 2 and use instructions in Step 7 / Phase-Select Mode to change phase.  

• Ensure that the input voltage to the device is less than 130 V~.  

 

Symptom: 

• Main dimmer: LEDs 1, 2, and 3 are flashing. 

• Companion: No LEDs illuminated. 

Cause and Action: 

• Incompatible load. 

• Hot and neutral connections are reversed. 

• Check if lamp is compatible on www.lutron.com/ledfinder. Change to a compatible lamp. 

• Swap wires on the black and silver terminals.  

 

Symptom: 

• Main dimmer: LED 5 is flashing  

• Companion: No LEDs illuminated 

Cause and Action: 

• Load or ambient temperature exceeds ratings 

• Ensure load is within ratings in Step 

• Note deratings for multi-gang applications. 2. Ensure ambient temperature is less than 104 °F ( 40 °C). 

• Pull FASS and replace. See Step 6.  

 

Symptom: 

• Main dimmer: LEDs 1-9 are flashing  

• Companion: No LEDs illuminated 

Cause and Action: 

• Wiring issue at main dimmer   

• Wiring issue at load or load failure  

• Improper phase selection   

• Incompatible load  

• Swap wires on the silver and brass terminals on the main dimmer.   

• Check wiring at all the terminals.   

• Check for short circuits to neutral or ground in all wiring locations, including at the load.   

• Remove load and check if it failed as a short.   

• Change phase. Confirm load compatibility in Step 2 and use instructions in Step 7 / Phase-Select Mode to change phase.   

• Check if lamp is compatible on www.lutron.com/ledfinder. Change to compatible lamp  

 

 

Symptom: 

• LED lights do not operate well or they flicker/ buzz 

 

Cause and Action: 

• The phase is not set to the correct setting for your load type  

• The low-end is not adjusted  

• The lamp is not compatible with your Lutron dimmer  

• Confirm phase setting for your load type. See table in Step 2.   

• Use instructions in Step 7 / Phase-Select Mode to change phase.  

• Perform low-end trim adjustment in Step 7.  

• Find a compatible lamp by visiting Lutron’s LED compatibility tool at www.lutron.com/ledfinder  

 

Symptom: 

• LED lights do not dim low enough 

 

Cause and Action: 

• The low-end is not adjusted  

• Perform low-end trim adjustment 

 

Ra3 Standard Sunnata Keypads  

 

Symptom: 

• Status LEDs on the keypad don’t light up when buttons on it are pressed  

 

Cause and Action: 

• Power is not present at the keypad.  

• Incorrect wiring.  

• Circuit breaker OFF. Turn ON breaker. 

• Wire the keypad according to the installation section.  
   

 

Symptom: 

• A specific dimmer, switch, or shade/drapery is not controlled when a button is pressed on the Keypad.  

 

Cause and Action: 

• The dimmer, switch, or shade/drapery is not assigned to the keypad.  

• Failure has occurred on the lamp(s) controlled by the dimmer/switch.  

• There is no power to the dimmer, switch, or shade/drapery.  

• Devices are out of range.  

• Refer to the RadioRa3 programming software and ensure the device is assigned to the keypad. Perform a transfer and make sure it is successful.  

• Replace the lamp  

• Ensure that the device is powered and that the FASS switch is pushed in.  

• Ensure this device is placed withing 25 ft. (7.6m) of two additional compatible wireless devices, such as RadioRa3 Sunnata products and the RadioRa3 processor.  

 

Symptom: 

• Dimmer, switch, or shade/drapery does not go to the desired level or position when a button on the keypad is pressed.  

 

Cause and Action: 

• The button was not programmed correctly.  

• Devices are out of range.  

• Refer to the RadioRa3 programing software and ensure the device is assigned to the keypad. Perform a transfer and make sure it is successful.  

• Ensure this device is placed within 25 ft (7.6 m) of two addition compatible devices, such as RadioRa3 Sunnata products and the RadioRa3 processor.  
   

 

Symptom: 

• All status LEDs on the keypad flash when any button is pressed. 

 

Cause and Action: 

• The keypad is in the Factory Settings Mode and has not been configured to work in a system.  

• Refer to the RadioRa3 programming software and ensure that the device is assigned to that keypad. Perform a transfer and make sure it is successful.  

 

Ra3 Hybrid Sunnata Keypads  

 

Symptom: 

• Top LED blinks once per second and bottom LED is off (or dimly lit)  

 

Cause and Action: 

• Hybrid keypad is detecting a wiring error.  

• Check the wiring against Step 3 of the instructions. Verify that the black and red wires are not swapped.  

 

Symptom: 

• Top and Bottom LEDs flashing alternatively, once per second.  

 

Cause and Action: 

• Hybrid keypad is seeing higher voltage than expected.  

• Change between forward-phase and reverse-phase. Refer to the instructions under Setup for phase selection.  

• Ensure that the input voltage to the device is less than 130V~  

 

Symptom: 

• One LED flashes once per second, another stays on. 

 

Cause and Action: 

• Hybrid keypad is detecting a problem with the circuit.  

• Verify that the bulb is dimmable. Test with an incandescent/halogen bulb. Check compatibility on www.lutron.com/ledfinder  

• Check the wiring against Step 3 of the instructions. Verify that the black and white wires are not swapped.  

• Test on another lighting circuit.  

 

Symptom: 

• Top and Bottom LEDs flashing together, once per second.  

 

Cause and Action: 

• Hybrid keypad has exceeded its rated temperature.  

• Ensure load is within ratings noted in Step 2 of the instructions. Note derating for multi-gang applications.   

• Ensure ambient temperature is less than 104°F (40°C)  

 

Symptom: 

• Top LED stays on, bottom LED blinks once a second.  

 

Cause and Action: 

• Hybrid keypad is seeing higher current than expected.  

• Check the wiring against Step 3 of the instructions. Verify that the white and red wires are not swapped.  

• Check the short circuits to neutral and ground in all wiring locations, including at the load.  

• Replace the load(s) to check if it failed as a short.  

• Change between forward-phase and reverse-phase. Refer to the instructions under Setup for phase selection.  

• Check if bulb is compatible on www.lutron.com/ledfinder. Change to compatible bulb. 

 

Symptom: 

•   LED lights do not operate well or they flicker/buzz.  

 

Cause and Action: 

• The phase is not set to the correct setting for your load type.  

• The low-end is not adjusted.  

• The bulb is not compatible with your Lutron dimmer.  

• Change between forward-phase and reverse-phase. Refer to the instructions under Setup for phase selection.  

• Refer to the instructions under Setup for adjusting low-end trim.  

• Find a compatible bulb by visiting Lutron’s LED compatibility tool at www.lutron.com/ledfinder.  

 

Symptom: 

•   LED lights do not dim low enough.  

 

Cause and Action: 

• The low-end is not adjusted.  

• Refer to the instructions under Setup for adjusting low-end trim.  
   

 

Symptom: 

• Status LEDs on the keypad don’t light up when buttons on it are pressed.  

 

Cause and Action: 

• Power not present at keypad.  

• Incorrect wiring.  

• Circuit breaker OFF. Turn ON the breaker.  

• Check the wiring against Step 3 of the instructions.  

 

Symptom: 

• A specific dimmer, switch or shade/drapery is not controlled when a button is pressed on the keypad.  

 

Cause and Action: 

• The dimmer, switch or shade/drapery is not assigned to the keypad.  

• Failure has occurred on the bulb(s) controlled by the dimmer/switch.  

• There is no power to the dimmer, switch, shade/drapery.  

• Devices are out of range.  

• Refer to the programming software and ensure the device is assigned to the Keypad. Perform a transfer and make sure it is successful.  

• Replace the bulb(s).  

• Ensure that the device is powered and that the FASS switch is pushed in.  

• Ensure this device is placed within 25 ft. (7.6 m) of two additional compatible wireless devices.  

 

Symptom: 

• Dimmer, switch or shade/drapery does not go to the desired level or position when a button on the keypad is pressed.  

 

Cause and Action: 

• The button was not programmed correctly.  

• Devices are out of range.  

• Refer to the programming software and ensure the device is assigned to the keypad. Perform a transfer and make sure it is successful.  

• Ensure this device is placed within 25 ft. (7.6 m) of two additional compatible wireless devices, such as RadioRa3 Sunnata products and the RadioRa3 process.  

 

Symptom: 

• All status LEDs on the keypad flash when any button is pressed.  

 

Cause and Action: 

• The keypad is in the Factory Settings Mode and has not been configured to work in a system.  

• Refer to the programming software and ensure the device is assigned to that keypad. Perform a transfer and make sure it is successful.  

 

Symptom: 

• Lights do not respond to a Hybrid Keypad button press or do not go to desired levels.  

 

Cause and Action: 

• Power not present at keypad.  

• FASS switch is pulled out.  

• Bulbs burned out or not installed.  

• Non-dimmable lamps  

• Out of RF range.  

• Improper programming.  

• Circuit breaker tripped or OFF. Reset or turn ON circuit breaker.  

• Verify that the wire connections did not come loose.  

• Push FASS switch in.  

• Replace or install bulbs.  

• If non-dimmable lamps are being used, replace them with dimmable lamps.  

• Reposition to be within 30 ft (9 m) of an RF signal repeater.  

• Program according to the system Setup Guide.  

 

Symptom: 

• Attached lights turn ON when top Hybrid Keypad button is pressed, then turn OFF.  

 

Cause and Action: 

• Load is less than the minimum load requirement.  

• Improper programming.  

• Make sure the connected load meets the appropriate minimum load requirement for the control. See Step 2, Load types and derating.  

• Program according to the system Setup Guide.  

 

• Wallplate is warm  

 

Cause and Action: 

• Solid-state control dissipation.  

• Solid-state Hybrid Keypads internally dissipate about 2% of the total connected load. It is normal for Hybrid Keypads to feel warm to the touch during operation.