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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Pico Controls
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Can I control a dimmer with more than one Pico remote?
Yes. You can pair up to 10 Pico remotes to each Caseta Wireless dimmer/switch. This is an excellent way to add a new point of control even if there is no wiring there! For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
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Can I control more than one dimmer with a Pico remote?
Yes. Pico remotes can control multiple lights, which is helpful if you want to turn on lights from your car or turn off lights from your bedside.
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Can I control more than one dimmer/switch with a Pico remote(s)
Yes. Pico remotes can control multiple Caseta Wireless dimmers/switches. This allows you to control multiple lights from your bedside or car. For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
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How long does the Pico remote battery last?
The CR2032 coin cell lithium battery in the Pico remote will last for 10 years.
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What is the round middle button for on a Pico remote?
This is a favorite button—used to recall a preset level for any light the Pico is controlling. The favorite button is set to 50% (half dimmed) by default. To change the favorite level simply adjust the dimmers to your desired level, then press and hold the favorite button until the LED lights on the dimmers blink twice. Your new level is now saved.
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What is “Type X” vs “Type A”?
Type X and Type A are terms that are coupled with Lutron's Clear Connect Wireless protocol. Type A refers to devices that communicate using 431 to 437 MHz whereas Type X uses 2.4 to 2.48 GHz. RadioRA 3 utilizes both of these protocols in order to provide flexibility. The most important aspect is less the Type and frequency and more just remembering the key device rules. seeTouch, Maestro, Pico Wireless, Radio Powr Savr sensors, and wireless window treatments should all be placed within 30ft of the processor or a Repeater and Repeaters should be placed no further than 60ft apart from each other. Sunnata keypads, dimmers and switches utilize more of a mesh topology and should be placed using the following key rules: 1. all Sunnata devices within 75ft of the processor 2. at least 2 Sunnata devices within 25ft of the processor 3. at least 2 Sunnata devices within 25ft of other Sunnata devices
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What’s the difference between Lutron Clear Connect and other wireless systems?
Clear Connect wireless technology operates in a low, quiet frequency band which is free from other wireless interference. It provides two-way, ultra-reliable communication between all devices in the home, working through walls, floors, ceilings, and furniture. All devices respond instantaneously.
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