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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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MyRoom
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Can I control a dimmer with more than one Pico remote?
Yes. You can pair up to 10 Pico remotes to each Caseta Wireless dimmer/switch. This is an excellent way to add a new point of control even if there is no wiring there! For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
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Can I control more than one dimmer with a Pico remote?
Yes. Pico remotes can control multiple lights, which is helpful if you want to turn on lights from your car or turn off lights from your bedside.
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Can I control more than one dimmer/switch with a Pico remote(s)
Yes. Pico remotes can control multiple Caseta Wireless dimmers/switches. This allows you to control multiple lights from your bedside or car. For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
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Can I control my lights individually?
Yes, you can control your lights individually with Caséta Wireless dimmers or on your smartphone with the Lutron App for Caséta Wireless.
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How long does the Pico remote battery last?
The CR2032 coin cell lithium battery in the Pico remote will last for 10 years.
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What’s the difference between Lutron Clear Connect and other wireless systems?
Clear Connect wireless technology operates in a low, quiet frequency band which is free from other wireless interference. It provides two-way, ultra-reliable communication between all devices in the home, working through walls, floors, ceilings, and furniture. All devices respond instantaneously.
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