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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
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Lighting
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Are individual parts replaceable in the field if the wrong part number was ordered?
This depends on the part. We can swap out pieces if you want to change the trim or the reflector for a different beam angle. We can't swap other pieces, though, as doing so would violate the fixture's UL Listing. You would not be able to change the fixture to a different wattage, CRI, or control type.
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Can I use 40 W drivers along with 96 W drivers in the same space?
We would not recommend using 40W and 96W drivers in the same space.
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Is this fixture available with Soft-on, Fade-to-Black dimming technology?
Yes. If you order a 96W Hi-Lume Premier 0.1% driver, it will have Soft-on, Fade-to-Black dimming technology. If the 40W Hi-Lume 1% LED driver is ordered, it will not have these capabilities.
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Is this fixture available with Soft-on, Fade-to-Black dimming technology?
Yes. If the fixture is specified and being used with EcoSystem controls, it will have Soft-on, Fade-to-Black dimming technology. For 2-wire and 3-wire controls, the fixture will dim to 1% but will not have Soft-on, Fade-to-Black.Was this FAQ helpful?Thank you! We appreciate your feedback!
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What is the maximum wire length allowed between the driver and Lumaris linear lighting?
This will depend on the gauge wire being used. Please refer to the Maximum Wire Length chart on the Installation Guide.
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