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Caséta Wireless Troubleshooting How to replace a Caséta...

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How to replace a Caséta Bridge or RA2 Select Main Repeater

Before you Start

  • Keep your existing Bridge connected to your network
  • All programming for your home system is stored on the Caséta Smart Bridge and RA2 Select Main Repeater, replacing your Smart Bridge or Main Repeater will require you to complete
    1. Reprogram your home system starting with devices scenes and schedules.
    2. Reestablish integrations with third party devices and services
  • Note: This article applies to RA2 Select and Caséta, not for Radio RA2 systems.

I still have my old Smart Bridge or Main Repeater

 
  1. Sign-in to your Lutron App
  2. Delete all the devices associated to the Smart Bridge or Main Repeater by going to
    • Devices
    • Click on a Device name
    • Click Edit Device
    • Select Delete Device 
    • Repeat for each device on the system
  3. Once all devices are deleted, Go to Settings>Account>Remove Account
    • This will remove the account from the bridge and also send a message to the server to disassociate the account and the old bridge
  4. Disconnect the old Smart Bridge or Main Repeater from the network
  5. Plug-in the new bridge and in the Caséta app select "Get Started"
  6. Select "Create new account" and then you should be able to enter you old email address since it has been removed from your old bridge.
  7. The app should then start the normal setup procedure
Note: Sometimes there will be cached data that makes it look like there are 2 bridges on the network. If this happens be sure to select the MAC address of the new bridge which can be found on a label on the underside of the bridge (Example MAC Address: 00:0a:95:9d:68:16)
 

I no longer have access to my old Smart Bridge or Main Repeater

 
  1. In this scenario, you will need to make your current email address on the account available for the new bridge. First, go to the website https://device-login.lutron.com 
  2. Sign in with the email address and password you currently use to login to your Caséta account 
  3. Once logged in, click on, "Change Email," on the top left of the screen
  4. Change your email address to a fake email address
    • Tip: Add a 0 to the front of the email you currently use
  5. After this is saved, you can close your browser and start setting up your new bridge
Setting up the new bridge
  1. Select "Get Started" in the Caséta app (instead of Sign In)
  2. Then "Create a new account" using the desired email address.
Note: If the app tries to automatically sign into your old account, wait for the sign in to fail, select Help, and then Sign Out.

 

Trouble adding an old device to the new bridge after setup?

If a device (dimmer, switch, etc.) will not pair with the new Bridge or Main Repeater, you may need to default that device.
To do this, follow this video