Get help your way
How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
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If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
- DALI 2 Digital LED Driver
- Hi-lume Driver EcoSystem
- Hi-lume Eco/3-Wire Driver
- Hi-lume Premier
- Hi-lume Premier EcoSystem
- Wireless Node
DALI 2 Digital LED DriverHi-lume Driver EcoSystemHi-lume Eco/3-Wire DriverHi-lume PremierHi-lume Premier EcoSystemWireless Node- A/V Control
- Automated Demand Response Kit
- Contact Closure
- Emergency Lighting
- Wallbox Contact Closure
A/V ControlAutomated Demand Response KitContact ClosureEmergency LightingWallbox Contact Closure- 0-10V ESN
- 0-10V Module
- ALPD-*
- DALI Universal ESN
- DALI Universal Module
- DMX Control Interface
- EcoSystem ESN
- EcoSystem Module
- Phase Adaptive ESN
- Phase Adaptive Module
- Switching ESN
- Switching Module
- T-Series ESN
0-10V ESN0-10V ModuleALPD-*DALI Universal ESNDALI Universal ModuleDMX Control InterfaceEcoSystem ESNEcoSystem ModulePhase Adaptive ESNPhase Adaptive ModuleSwitching ESNSwitching ModuleT-Series ESN- 3-wire Fluorescent
- EcoSystem to 0-10V
- EcoSystem to 3-Wire
- EcoSystem to Switching
- Fixture Mountable Ballast Module
- Phase Adaptive 3-Wire Fluorescent
- Phase-Adaptive
- Switching
- Ten Volt Interface
3-wire FluorescentEcoSystem to 0-10VEcoSystem to 3-WireEcoSystem to SwitchingFixture Mountable Ballast ModulePhase Adaptive 3-Wire FluorescentPhase-AdaptiveSwitchingTen Volt Interface10-Output Shade Power PanelIndividual ShadeQS Link- Athena Wireless Processor
- DIN Rail Processor
- Legacy Panel Interface
- Light Management Hub
- QS Sensor Module
Athena Wireless ProcessorDIN Rail ProcessorLegacy Panel InterfaceLight Management HubQS Sensor Module- Architrave
- Keyswitch
- Palladiom
- Pico Wired
- Pico Wireless
- QSWS2-*
- Signature Series
- Sunnata
- Sunnata Hybrid
- Sunnata Local Controls
- Touchscreen
ArchitraveKeyswitchPalladiomPico WiredPico WirelessQSWS2-*Signature SeriesSunnataSunnata HybridSunnata Local ControlsTouchscreenCeiling OccupancyDaylightDaylight Control PackageHigh Bay OccupancyPartitionWall OccupancyRadio Powr Savr CeilingRadio Powr Savr DaylightRadio Powr Savr Wall -
Athena
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How can I connect my system to the internet?
- Work with your IT department to connect your Athena system to the internet. For further information on IT requirements, refer to the Athena IT Guide.
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How can I program, edit, enable, or disable a scheduled event?
- Events can easily be added, edited, deleted, or disabled from the Lutron App.
- Events can be set to recur by days of week or on specific days with the option to repeat annually.
- Events can command lights and/or to a preset scene or custom levels by shade/light zone.
- For a deeper dive, visit the Lutron Controls Institute Athena system orientation in the Athena app section.
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How do I get access to my app and dashboard for this system?
- Access to an Athena system requires a myLutron account. Create an account here.
- Download and access the Lutron App or Dashboard listed in the software tab above.
- Contact the user who has access to the system at your facility. This user will be able to share access to the system via the Lutron app.
Athena Software
How do I find my Model Number?
Do you have the original packaging?
-
If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
-
The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
