Shades Support

Please email all custom requests to shadingquotes@lutron.com.

No, you must specify your power source – either battery or wired – at the time of your order.

No, Sivoia QS Triathlon shades run on 12V and cannot be used with 35V power panels. You can use Triathlon shades with individual 12V power supplies or with the Triathlon power panel (CSPS-P1-10-6).

Yes, Sivoia QS shades can be controlled via the Lutron app on any mobile device. A Caseta PRO SmartHub or any other Lutron lighting control system processor is required. To operate on any wireless system, you will need to add a wireless receiver or specify Sivoia QS Wireless shades.

Yes, Sivoia QS Triathlon shades can be controlled via the Lutron app. A Caseta PRO SmartHub or any other Lutron lighting control system processor is required.

Yes, Sivoia QS Wireless shades can be controlled via the Lutron app on any mobile device. A Lutron hub or processor is required.

No, Palladiom shades cannot be coupled – every shade needs its own drive. However, you can achieve a coupled aesthetic with the Center bracket (for wall or ceiling installations).

Natively, Sivoia QS shades utilize wired communication and wired power. A Sivoia QS shade can be converted to a Sivoia QS Wireless shade by adding a wireless RF receiver and disconnecting pins 3 and 4; RF wireless receiver part number QSYC-J-RCVR (US/Canada).

Yes, thanks to Lutron’s patented Intelligent Hembar Alignment (IHA) your adjacent shades will move in unison. This is true for both wired and battery-powered shades, because our algorithm even compensates for the difference in voltage between old and new batteries.

Triathlon WIDR battery-powered roller shades can cover windows up to 144” wide and 144” tall. The fascia has the same vertical height as standard Triathlon product and is 1” deeper than standard Triathlon.

Palladiom shades can be 20 inches to 12 feet wide, and 12 inches to 14 feet tall. Certain fabrics may restrict these dimensions. All shades utilize a 2-inch diameter tube.

Palladiom shade brackets are available in Satin Nickel, Black Anodized, Clear Anodized, Pure White, Satin Graphite, Brass, and Opal White.

The unique Palladiom Bottom Rail sets a new standard for luxury shading, offering a streamlined aesthetic at the windowsill. Or choose from a variety of fabric-wrapped hembars specifically designed with end caps to match the bracket hardware.

A wireless shade can be controlled using wireless communication. It may be wired for power or may be powered by batteries.

To remove debris or fingerprints from bracket surfaces after installation, spray a dry cloth with a mild glass or surface cleaning solution and wipe down the bracket. This process can also be used with Palladiom Bottom Rail in all finishes.