Shades Support

Please email all custom requests to shadingquotes@lutron.com.

Yes, you can control your Serena shades from a mobile device with the free Lutron App. You'll need a Smart Bridge (sold separately) in order to control your shades from anywhere.

No, you must specify your power source – either battery or wired – at the time of your order.

No. Upon ordering your Serena shade, you must specify your power source – either battery or wired. A battery-powered shade is a different model than a wired powered shade. It’s important to understand the needs of the application prior to placing your Serena shade order.

No, Sivoia QS Triathlon shades run on 12V and cannot be used with 35V power panels. You can use Triathlon shades with individual 12V power supplies or with the Triathlon power panel (CSPS-P1-10-6).

Yes, Sivoia QS shades can be controlled via the Lutron app on any mobile device. A Caseta PRO SmartHub or any other Lutron lighting control system processor is required. To operate on any wireless system, you will need to add a wireless receiver or specify Sivoia QS Wireless shades.

Yes, Sivoia QS Triathlon shades can be controlled via the Lutron app. A Caseta PRO SmartHub or any other Lutron lighting control system processor is required.

Yes, Sivoia QS Wireless shades can be controlled via the Lutron app on any mobile device. A Lutron hub or processor is required.

No, Palladiom shades cannot be coupled – every shade needs its own drive. However, you can achieve a coupled aesthetic with the Center bracket (for wall or ceiling installations).

Natively, Sivoia QS shades utilize wired communication and wired power. A Sivoia QS shade can be converted to a Sivoia QS Wireless shade by adding a wireless RF receiver and disconnecting pins 3 and 4; RF wireless receiver part number QSYC-J-RCVR (US/Canada).

Step 1: Tap the shade button on all shades you want to pair to the remote. The shade button illuminates green.
Step 2: Hold the Close button on the Pico for about 10 seconds, until the shade button blinks and turns off.

There is no limit to how many shades a remote can control in a single room.

Yes, thanks to Lutron’s patented Intelligent Hembar Alignment (IHA) your adjacent shades will move in unison. This is true for both wired and battery-powered shades, because our algorithm even compensates for the difference in voltage between old and new batteries.

Triathlon WIDR battery-powered roller shades can cover windows up to 144” wide and 144” tall. The fascia has the same vertical height as standard Triathlon product and is 1” deeper than standard Triathlon.

Palladiom shades can be 20 inches to 12 feet wide, and 12 inches to 14 feet tall. Certain fabrics may restrict these dimensions. All shades utilize a 2-inch diameter tube.