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Troubleshooting Obstructions on Serena and Triathlon Wood Blinds
This article will cover troubleshooting obstructions on Lutron Serena and Triathlon wood blinds.
This article is expected to take 5 minutes to complete.
Knowledge Article Contents:
Before You Begin
Before You Begin
The sections below cover how to troubleshoot obstructions on wood blinds.
If your shade strikes another object or is manually manipulated, it must be returned to factory default to clear the error code.
Watch the video, or follow the step-by-step instructions, below to factory default your shade:
Section 3: Inspect the Tilt Ladder in the Headrail
If your shade is Outside Mounted the tilt ladders are accessible at the top of the headrail. If the shade is Inside Mounted, the shade must be removed from the brackets to access the tilt ladders at the top of the headrail.
The Tilt Ladder is the harness (string) around the tilt spool and the slats that hold and tilt them. The Tilt Spool rotates inside the headrail to perform the tilt function.
Please confirm the tilt ladders are fully seated in the tilt spools, and not interfering with the clear spool cover.
If the tilt ladder is not fully seated in the tilt spool the shade may detect an obstruction. Identify the clear cover over the pully and remove it. The clear cover is firmly attached and requires force to be removed.
If the strings are still tangled or if the cord becomes disengaged from the spool during this process, please contact Lutron Technical Support for assistance.
Click here for more assistance with Lutron Shade Blink Codes and Troubleshooting.