
Explore Knowledge Articles
RA2 and RA3 Blink codes for Maestro devices
Maestro Dimmers/Switches/Keypads Blink Codes
NOTE: Indicator lights are numerically ordered from bottom to top.
Example: Device indicator light "1" is the bottom LED, indicator light 7 is the top LED
Symptom:
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LED loads do not operate properly. Symptoms would be flickering, flashing, ghosting, or buzzing
Cause and Action:
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Is the load from the Lutron compatible tool? Please visit www.lutron.com/ledfinder
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See Phase-Select Mode
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Adjust low-end trim
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Connect Neutral Wire
Symptom:
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IL’s 1 and 7 are flashing.
Cause and Action:
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Over Voltage Detected
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Verify that the control is set correctly for the load.
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Check the Phase-Select Mode setting.
Symptom:
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Bottom three IL’s (1,2, and 3) are flashing.
Cause and Action:
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Shorted FET Detected
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Wiring error. Product may be permanently damaged.
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Check wiring to be sure it matches the installation instructions and wiring diagrams.
Symptom:
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All IL’s are flashing.
Cause and Action:
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Over Current Detected
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Check Phase-Select Mode setting.
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Verify that no bulbs are blown out.
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Verify that product is wired properly.
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Cycle power to the unit using the FASS switch to reset.
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If using LED or CFL bulbs, verify that they are Lutron compatible bulbs, please visit www.lutron.com/ledbulbs
Symptom:
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Load is OFF and there are no indicator lights on the dimmer.
Cause and Action:
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Power Not Present
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Circuit breaker OFF or tripped. Verify that product is wired properly.
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Load is not installed or connected. Dimmer MUST have a load to operate.
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FASS is in the OFF position. Move FASS to the ON position by pushing it back in.
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Wiring Error
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Check wiring to be sure it matches installation and wiring diagrams.
Symptom:
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Lights turn ON and OFF continuously.
Cause and Action:
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Improper load type or less than the required minimum load
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Recommended minimum load is 10w/10va or one compatible LED lamp listed at www.lutron.com/ledfinder
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Connect Neutral wire.
Symptom:
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Middle IL is flashing.
Cause and Action:
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Over Temperature Detected
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Load may exceed maximum load rating
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Ambient temperature may exceed maximum product rating
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Cycle power to the unit using the FASS switch to reset
Symptom:
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Dimmer IL’s are ON but load cannot be turned ON and/or cannot be turned OFF
Cause and Action:
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Wiring Error
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Check wiring to be sure it matches installation instructions and wiring diagrams
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Lamps Burned Out or Not Installed
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Replace or Install Lamps
Symptom:
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IL’s 3 and 7 are flashing
Cause and Action:
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Line/Load Miswire Detected
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Swap wires on Black and Brass screw terminals
Symptom:
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Lights do not turn ON/OFF from keypad or from other remote devices.
Cause and Action:
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Improper Programming
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Refer to the RaidoRa2 software or Lutron App for Ra2 Select to ensure proper programming
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Out of RF Range
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Reposition to be withing 30ft. (9m) of a RF Signal Repeater
Ra2 Maestro Standard Keypads
Symptom:
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LEDs on a keypad don’t light up when button on it are pressed.
Cause and Action:
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Power not present at keypad
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Circuit breaker OFF. Turn ON breaker.
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Incorrect Wiring
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Wire the keypad accorder to the Installation section.
Symptom:
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A specific dimmer, switch, or shade/drapery not controlled when a button is pressed on a keypad.
Cause and Action:
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The dimer, switch or shade/drapery is not assigned to keypad.
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Refer to the RadioRa2 programming software and ensure the device is assigned to the keypad.
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Perform a transfer and make sure it is successful.
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The device is “unaffected” for that button.
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Refer to the RadioRa2 programming software and ensure the device is assigned to the keypad.
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Perform a transfer and make sure it is successful.
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The lamp(s) controlled by the dimmer/switch is (are) burned out.
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Replace the lamp(s)
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Either there is no power to the device or the FASS switch is pulled out on a dimmer/switch.
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Ensure that the device is powered and push the FASS switch in.
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Device are out of range.
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Check to make sure all Pico wireless controls, keypads, dimmers, switches, and shades/draperies are within 30ft. (9m) of each other.
Symptom:
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Dimmer, switch, or shade/drapery does not go to the desired level or position when a button on the keypad is pressed.
Cause and Action:
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The button was not programmed correctly.
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Refer to the RadioRa2 programming software and ensure the device is assigned to the keypad.
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Perform a transfer and makes sure that it is successful.
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The device is “unaffected” for that button
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Refer to the RadioRa2 programming software and ensure the device is assigned to the keypad.
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Perform a transfer and makes sure that it is successful.
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The button pressed is the bottom button.
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The bottom button cannot be saved or modified.
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Device(s) are out of range
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Check to make sure all Pico wireless controls, keypads, dimmers, switches and shades/draperies are within 30ft. (9m) of each other.
Symptom:
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All LEDs on the keypad flash when a button is pressed.
Cause and Action:
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The keypad is in the Factory Settings mode and has not been configured to work in a system.
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Refer to the RadioRa2 programming software and ensure the device is assigned to that keypad.
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Perform a transfer and make sure it is successful.
Ra2 Maestro Hybrid Keypads
Symptom:
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Lights do not respond to a Hybrid Keypad button press or do not go to desired levels.
Cause and Action:
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Circuit break tripped or OFF. Reset or turn ON circuit breaker.
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Push FASS switch in.
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Make sure the blue terminal is not grounded or shorted to any other wires.
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Wire the Hybrid Keypad according to the Installation section and the appropriate Wiring Diagram.
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Replace or install lamps.
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If dioded lamps are being used, replace with non-dioded lamps
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Reposition to be within 30ft. (9m) of an RF signal repeater.
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Program according to the system Setup Guide.
Symptom:
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Attached lights turn ON when the top Hybrid Keypad button is pressed, then turn OFF.
Cause and Action:
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Wiring error. Wire the Hybrid Keypad according to the Installation section and the appropriate Wiring Diagram.
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Make sure the connected load meets the appropriate minimum load requirement for that control. See Load Specifications.
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Program according to the system Setup Guide.
Symptom:
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All LEDs on the Hybrid Keypad flash when any button is pressed.
Cause and Action:
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The Hybrid Keypad is in Factory Settings mode and has not been configured to work in a system
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Follow the steps in the system Setup Guide to program the Hybrid Keypad.
Symptom:
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Wallplate is warm
Cause and Action:
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Solid-state Hybrid Keypads internally dissipate about 2% of the total connected load. It is normal for Hybrid Keypads to feel slightly warm to the touch during operation.