RadioRA 3

Knowledge Article Contents:

Before you begin

1. Designer Software Instructions
2. Troubleshooting

Before You Begin

1. Ensure the most recent version of the Designer Software is installed.
2. Have devices put in the design tab.
3. Complete these steps while on-site.

Designer Software Instructions

1. Ensure at least one CCA device has been added in the design tab. 

2. Label the zone rooms and names for these controls, then program them to keypads/picos to preference. 

3. Click the activation tab and change the drop down to devices.

4. Press Start Activation

5. Once activation begins it will prompt you to press and hold on a device

6. After you press and hold for the specified time an Activate option will appear in the Action column.

-Note

You will see additional information about the switch appear during this step.

7. Click activate to associate the physical device to the device in the software.

8. Repeat steps 5-7 for additional devices. Once all devices are activated, exit activation

9. Go to the transfer tab and start a transfer to solidify the activation.

Troubleshooting

Device Not Being Heard

Action: Make sure that your device is within 30ft of the Main Repeater or an Auxiliary Repeater. (Auxiliary repeaters should be within 60ft of the Main Repeater)

Incorrect Device Type Heard

Action: Double check that the model number of the physical device and the model number in the software are same. (For shades make sure the correct technology is selected)

For any lingering issues with activated/transferred controls: Follow these steps if the related devices still fail the activation / transfer stage:

Action: Factory default related device/s, Delete from Design Tab, Force Full Transfer over the project (under advanced settings in transfer tab), Add device, re-activate the device, force full transfer to reapply the device to the database.