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Clear Connect Type A Activation Guide

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This article provides step-by-step instructions to activate RadioRA 3 Clear Connect Type-A (CCA) devices via the Lutron Designer software.

 

 

Before You Begin

  • Ensure the most recent version of Lutron Designer is installed. The latest version can be found at MyLutron.com in the Resources tab.
  • Confirm all devices are added to the design tab in Lutron Designer. 
  • All steps must be completed on-site. Remote activation is currently not supported.

 

Skip To: Video Tutorial | Designer Software | Troubleshooting

 

 

 

Video Tutorial 

For video-guided device activation instructions, please watch the video below.

 

 

 

 

Designer Software

Follow the steps below while in the Lutron Designer software:

1. Ensure at least one Clear Connect Type-A device has been added in the design tab of Lutron Designer. 

 

 

 

2. Customize and program the device as needed.

  • Click the Zone Name to rename the zone or move it to another room.
  • Complete any programming needed in the program tab.

 

 

 

3. Click the activate tab then select devices from the drop-down menu.

 

 

 

4. Press Start Activation in the bottom-left corner of the activate tab. 

 

 

 

5. Choose an option from the pop-up prompt:

    • Select Sync with Processor if you are activating a new device to the system.
    • Select Continue to Activation if you are reactivating a device.

     

    Note: All Clear Connect Type-A device's indicator lights flash while the processor is in activation mode:

    • Activated devices repeatedly flash 1 second on then 1 second off.
    • Unactivated devices repeatedly flash 3 seconds on then 1 second off. 

     

     

    6. Follow your device's activation instructions located on the left-hand side of Designer. Click a different device in the Devices list to view that device's activation steps. 

     

     

     

    7. Click Activate under the Action column for the device you wish to activate. Additional device information appears on the left during this step.

     

     

     

     

    8. Select Activate to associate the physical device with the device in the software. Repeat steps 6 - 8 to activate additional devices. Select Exit Activation once all devices are activated.

     

    Note: After exiting activation, clicking any tab other than transfer results in the following reminder:

     

     

     

    9. Select the transfer tab and perform a transfer to finish activation. 

     

     

     

    Troubleshooting

    Problem: Device not heard in Designer

    Actions:

    1. Confirm the device you are activating is within 30ft (9m) of the Main Processor or an Auxiliary Repeater. If a device is out of range, its indicator light(s) may not flash while in Activation Mode.

     

    2. For dimmers, switches, and hybrid keypads, confirm the connected load is functional and the device is not displaying an Error Blink Code. Refer to device installation guides for device-specific blink codes.

     

    3. Factory default the device using the main tap-switch or the top button on a keypad.

    1. Triple-tap the button and hold it until the device begins to flash.
    2. Immediately release the button when you see the flash and triple tap rapidly again. Do not hold during this step.
    3. The device's indicator light(s) will rapidly flash or scroll up and down to signify a successful factory default.

    Note: The factory default process is time-sensitive; if there is no response from the indicator lights after the second triple-tap, repeat the reset process while tapping faster.

     

     

    Problem: Incorrect Device Type Heard

    Action: Ensure the model numbers of the physical device and the device listed in Designer match. For shades, confirm the correct Technology and Shade Style are selected:

     

     

     

     

    Problem: Device Fails or Update of Device Failed Error During Transfer

    Actions:

    1. Select Retry Failed Devices.

     

    2. Confirm the device you are activating is within 30ft (9m) of the Main Processor or an Auxiliary Repeater. Auxiliary Repeaters should be within 60ft (18m) of the Main Processor.

     

    3. Test the device using the Lutron App. If it does not respond, ensure the device does not display an Error Blink Code. Refer to the respective model's installation guide for help with Error Blink Codes.

     

     

    Problem: Issue with Activated/Transferred Devices

    Actions:

    1. Factory default the device(s) experiencing an issue.

     

    2. Delete the device from the design tab.

     

    3. Navigate to the transfer tab.

     

    4. Select Advanced Options, then click Yes for Force Full Transfer.

     

    5. Click Start Transfer.

     

    6. Add the device back to the design tab.

     

    7. Navigate to the activate tab then choose devices from the drop-down menu.

     

    8. Select Start Activation. 

     

    9.  Select Force Full Transfer to reapply the device to the database.