RadioRA 3

For more information, please see our Lutron Connect Portal Overview on the Lutron Connect Support Site. 

For additional training, view the System Monitor - Overview Training (OVW 412) on Lutron's Lighting Control Institute (LCI) Online. 

Note: A myLutron account and LCI registration is required to access training 

Accessing System Monitor

System Monitor is accessed via the Place within the Lutron Connect Portal. When you select a Place, you will be greeted with the System Monitor screen, showing any Processors in the project, their MAC, Serial Number, Firmware, and Status.

​​Viewing System Time, Location, Date, MAC Addresses, and Networking Information

Select a Place and select a processor

Processor Details will be displayed.

Viewing Activity Logs

1. Select Activity Logs ​from the Processor Details page.
   

2. Select View to view an existing log, or select Create Activity Log File to generate a new log.
   

3. View Activity Log in app or Download Table Data.

For information on how to read the Activity Log, please see our System Activity Viewer section of the Troubleshooting within Lutron Designer article on the RadioRA 3 Support Site. 

Creating a Support File

Support files created this way do not include the Project file for reference.

1. Select Support File ​from the Processor Details page.

2. Select Create Engineering Support File.

3. Copy the code and email it to systemsupport@lutron.com with details on the issue you are experiencing. Please include timestamps and affected loads in your description.

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Device Status Table

Scroll down to view the Processor's Links from the Processor Details screen.

This displays each device connected to the processor's link, it's device status, battery, and serial number.

For wired links on QSX/Athena, you will also see any reported Link Noise, Overrun Errors, and Framing Errors. For more details on what this means, hover your mouse over each for a brief description.

For Clear Connect Type-X (CCX) devices, you can also view their Firmware Revision.

Note: You may need to refresh the device's status or select Refresh Table to populate this information.

Remotely Rebooting Processors for RadioRA 3 and HomeWorks QSX Systems

Starting Debug Logging for Integration Troubleshooting

1. Select Configure Debug Logging in the Processor Details screen.

2. Select whether you want to enable, or disable, Debug Logging

Debug Logging enables the Processor to log more information than normal, such as network traffic and integration commands received/sent.

Check Connection History​

Select Connection History in the Processor Details screen.

Note: Seeing disconnects for extremely short amounts of time is normal (Such as the ones pictured above) as the processor checks in for potential firmware upgrades automatically.

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