RadioRA 3

This article provides step-by-step instructions on factory resetting Lutron Clear Connect Type X (CCX) lamps via the Lutron app when an internet connection is unavailable. This is helpful if you have moved a CCX lamp from one system to another without resetting it. 

Note: Factory resetting removes the device from the existing system so it can be added to a new system. 

For assistance factory resetting other Clear Connect devices, review the Returning Lutron Clear Connect System Devices to Factory Default Settings application note.

Factory Reset CCX Lamps Without An Internet Connection

1. Log in to the Lutron app using Professional mode.

Note: You may need to first sign out of your current account or exit out of the current system. 

2. Select RadioRA 3 / HomeWorks / Athena.

3. Press Cancel at the Unable to connect to the server message.

4. Choose More Options at the bottom of the screen. 

5. Select Reset Devices - Factory reset Clear Connect Type-X devices.

6. Select Continue using app at the mobile deactivation message.

7. Place the mobile device near the CCX device you wish to factory reset, then select Next in the bottom right-hand corner of the Lutron app. 

Important: Ensure the CCX devices you want to reset are closest to the mobile device.

8. Leave your mobile device and power off the CCX device for 5 seconds.

9. Power the CCX device on, then select Continue in the Lutron app. 

The app will search for nearby CCX devices. When a device is identified it will blink blue.

Note: Activated devices are only discoverable for reset by following the app-based steps after completing the required power cycle.

10. Select Deactivate and then confirm deactivation. After you have deactivated all intended devices select Cancel to exit.

You have successfully deactivated a CCX device. You may now navigate back to your system or account login.