RadioRA 3

In this article we will cover:

• How to start a personalization order in Lutron Designer
• How to order personalization for Sunnata RF keypads in RadioRA 3
• How to order personalization for Sunnata RF keypads in RadioRA 3.
• How personalization credits work in HomeWorks.
• How personalization works with no yellow engraving certificates.

Step 1:  Open the Lutron Designer Software, select REPORTS, then ENGRAVING


Step 2:  Before selecting GET STARTED, be sure to follow the steps on the screen.  Select GET STARTED and review engraved devices on the project. 

NOTE:  To redeem a personalized button kit, ensure the keypad has been activated to the system.


Step 3:  Select ORDER ENGRAVING in the top right corner of the screen.  Enter your information and then select NEXT.



Step 4:  Review your order.  Then select SUBMIT to place your order electronically to Lutron


How do I order personalization for Sunnata RF keypads in RadioRA 3?
Personalization in RadioRA 3 for Sunnata RF keypads is done through the Lutron Designer software.
How does personalization work with no yellow certificates in RadioRA 3?
In RadioRA 3, the keypad’s unique serial number replaces the yellow certificates previously used on RadioRA 2 projects. Ensure the keypad had been activated to the system prior to submitting your personalization order.
Do I still need yellow certificates for seeTouch keypads in RadioRA 3?
No, in Lutron Designer for RadioRA 3 the unique serial number on Sunnata RF and seeTouch keypads are used to keep track of the one included button kit. In RadioRA 2, the yellow certificates are still required as the unique engraving code since the new personalization tool is not built into the RadioRA 2 software.
How can I redeem a button kit in RadioRA 3?
Each RadioRA 3 keypad comes with 1 redeemable button kit that’s ordered through the Lutron Designer software.
How do personalization credits work for Sunnata keypads in HomeWorks?

• HomeWorks products are purchased directly from Lutron and utilize personalization credits to keep track of button kits for each unique Lutron Dealer account.
• A credit is added to your account when purchasing Sunnata RF keypads through myProjects/myOrders – HomeWorks keypads ONLY. (Note: The balance of your HomeWorks engraving credits can be found on myOrders under Accounts and Details)
• When the engraving order is submitted through Lutron Designer, a credit redemption is automatically included in the order when received. If no credits are available, or if your order includes engraved products not eligible for using a credit, an engraving credit hold is put in place and prompts Customer Service to reach out to you to provide payment.
• If redeeming a Sunnata button kit through myProjects, you can select the “Use Credits” option instead of purchasing it directly.
• If ordering HomeWorks Sunnata RF keypads through myProjects, the keypad can be personalized at the time of order for no additional cost.  A personalization credit will also be added to your account for redemption of an additional button-kit at a later time.  Just choose Personalized for the Button Text/Icons.