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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Quantum
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Can I set a preset level for the lights to come on to when I enter the room?
Yes. Simply set the dimmer to the preferred light level. Then hold the "Test" button on the sensor for 6 seconds until the light behind the sensor starts blinking. The lights will now turn on to the set level whenever the room becomes occupied.
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How far away can I place this sensor from the master controller?
Wireless devices can communicate to the master dimmer from 30' away through walls and from 60' away if you have line-of-sight.
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If the lights are turned off manually, will they stay off?
The lights will stay off as long as the space stays occupied. If the room becomes vacant and the sensor goes through its time out period, it will then turn the lights on automatically once the room becomes occupied.
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Does the sensor need to be within 30ft of the device it’s controlling, or within 30ft of a repeater?
Within 30ft of a repeater. The main repeater listens to all the sensors and handles the occupancy status logic. The main repeater needs to be powered on for occupancy/vacancy functionality to work.Was this FAQ helpful?Thank you! We appreciate your feedback!
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How many sensors can be associated with a dimmer? How many dimmers can be associated with a sensor?
There is no limit either way, other than the total device limit of the system.Was this FAQ helpful?Thank you! We appreciate your feedback!
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Will the user receive low battery notifications for sensors?
The system doesn't currently support detecting/reporting sensors with lower batteries.Was this FAQ helpful?Thank you! We appreciate your feedback!
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What will happen if a sensor’s battery dies or if it’s out of range of a repeater?
The sensor’s occupancy group will not be able to transition to unoccupied if the RA2 Select Main Repeater does not hear an unoccupied transition from every sensor in the group.Was this FAQ helpful?Thank you! We appreciate your feedback!