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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Quantum
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What sensor programming can be manually adjusted in the Lutron app?
The app allows for adding/removing lights affected by an occupancy group (and changing levels of each affected light) for both occupied and unoccupied actions. This includes setting occupied and/or unoccupied actions to "unaffected" for each individual light.Was this FAQ helpful?Thank you! We appreciate your feedback!
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Can I add multiple sensors to a room?
Yes, if multiple sensors are added to the same occupancy group (a RA2 Select room), they will work together using occupancy group logic:
- The room will be set to occupied when the first sensor in the room detects occupancy.
- The room will stay occupied until every sensor in the room no longer detects occupancy.
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Can a sensor control a light in a different room?
No, to keep configuration simple and intuitive, sensors can only control lights in the same room as the sensor.Was this FAQ helpful?Thank you! We appreciate your feedback!
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Can additional sensor timeout periods be added in the app?
No, sensor timeout must be adjusted manually at the sensor.Was this FAQ helpful?Thank you! We appreciate your feedback!
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What settings can be changed on the sensors themselves?
The following settings can be changed by using the programming buttons found on the sensors.
- Auto-on
- Enabled
- Low-light: The sensor will perform the occupied action only if the turn is relatively dark; if the room is bright, the lights will not turn on.
- Disabled
- Sensitivity level (described as ""Activity"" on the sensor).
- Timeout (1, 5, 15 and 20 min options)
Was this FAQ helpful?Thank you! We appreciate your feedback! - Auto-on
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Is there any way to disable/override sensors?
The only way to disable a sensor is by manually changing the sensor programming. Removing a light or setting it to “unaffected” will cause it to stop responding to sensors until it is manually re-added.Was this FAQ helpful?Thank you! We appreciate your feedback!
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What happens if you mix “auto-on” settings between sensors in the same room?
The auto-on setting of the first sensor in the group to go occupied determines whether or not the lights will turn on; as a result, it is strongly recommended to use the same settings for all sensors in the same room.Was this FAQ helpful?Thank you! We appreciate your feedback!
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What happens if a sensor sees occupancy within 15 seconds of the system transitioning to the unoccupied state (typically triggering a “lights off” action)?
The system implements a 15 second grace period when an occupancy group (room) transitions to the unoccupied state. If any of the sensors in the room detect occupancy within 15 seconds, the previous levels of every light affected by the unoccupied action will be restored. This feature works regardless of the auto-on settings of the sensors in the room.Was this FAQ helpful?Thank you! We appreciate your feedback!