Get help your way
How do I find my Model Number?
Do you have the original packaging?
-
If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
-
The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
-
If you don't know your model number, try browsing for it here
If you don't know your model number, try browsing for it here
-
Pico Controls
-
When should I use a Pico Remote vs. a Companion Dimmer?
Pair a companion dimmer when looking to control light(s) from two or more locations with multi-location dimming. With the same look and feel, you can add up to four Sunnata RF companion dimmers for RadioRA 3 with one primary dimmer to dim up to five locations. You can obtain this with conventional 3-way and 4-way wiring. When using a Pico, you have the option of installing the Pico control on an existing wall box with the PICO-WBX-ADAPT wall-mount adapter, adding a new switch location without running wiring or cutting drywall, or using the Pico as a handheld remote. We also offer pedestals for more elegant remote installations. Additionally, Picos can control more than 1 lighting zone through system programming and come in a variety of engraving options. Available Pico Model Numbers.
Was this FAQ helpful?Thank you! We appreciate your feedback!
