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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
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If you don't know your model number, try browsing for it here
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Pico Controls
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If my Pico paddle remote is added to a Caséta smart lighting control system with a smart hub and the smart hub loses power, will my Pico paddle remote still work?
A smart hub is not required for the Pico paddle remote to work; however, you can add it to a Caséta smart hub. Once a Pico paddle remote has been added to a Caséta system, the Pico paddle remote does not require internet, but it does require power to the smart hub.
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