Get help your way
How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
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If you don't know your model number, try browsing for it here
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MyRoom
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How do I get assistance on designing or quoting a myRoom system?
Please work with your local Lutron Representative on design and quoting assistance. If you do not know who this contact is, please email systemsupport@lutron.com for more information.
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How do I get the myRoom Designer software?
myRoom databases are built by internal Lutron engineering departments. Once you have a completed quote, you can work with your Lutron Representative on having it submitted. Once it is submitted we will begin to construct the database unique to your quote and application.
If you do not know who your local Lutron Representative is, please email systemsupport@lutron.com for more information.Was this FAQ helpful?Thank you! We appreciate your feedback!