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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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View support resources for the full range of Diva light controls, dimmers and fan controls.
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How can I get access to the system programming software?
Installers who complete the RadioRA 3 training and pass the exam, will gain access to the system programming software. Software will be accessible after signing to the myLutron Resources page using your myLutron account credentials.
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What online Training resources are available? How can I become a qualified installer?
You must have a myLutron account to register for training. If you don't have one Click Here to sign up. Access the Radio RA3 Training to become a qualified RadioRA 3 installer.
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