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shades-support

Shades Support

Looking for help? We've got you covered.

How do I find my Model Number?

Dimmers & Switches

Do you have the original packaging?

  • If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.


    Most model numbers are 12-16 characters and start with a couple letters followed by a dash.

find model number

No packaging? No problem!

  • The product number is on a label on the side of the dimmer or switch.*


    If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.


    *Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.

find model number
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    This article will walk you through pairing your Pico Wireless Remote or 4-Group RF Remote Control to your Triathlon shades in a standalone application.

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