Warranty

As part of Lutron’s commitment to reliability, every Lutron product or system includes comprehensive warranty coverage. A standard warranty is included with the purchase of a product or with the startup of the system; in some cases enhanced system warranties are available.  

Note: the information on this page applies to product sold in the USA, Canada, and Caribbean.  For warranty information in other markets, please refer to the appropriate region's page: Asia, Europe, Latin America, Middle East.

Extended Coverage options are also available after a purchase or after a startup regardless of whether you’re in or out of the warranty period. These extended coverage options offer more extensive maintenance coverage and preventative support. Learn more about your extended coverage opportunities or compare extended coverage options to common system warranties.

If Currently Under Warranty

If an issue is discovered, please call 1-800-523-9466 and follow the prompts for Technical Support. The Technical Support Group will begin troubleshooting to diagnose the root cause of the issue. Should further diagnostics be required to troubleshoot and/or correct the issue, Technical Support will coordinate with Field Service to arrange a first-available, remote/onsite visit by a Lutron Service Representative response based on Enhanced Warranty purchased.

Upgrade my Telephone Startup Warranty.

Did you start up your system with our phone startup service? You may be eligible for a warranty upgrade.

Additional Warranty Documents