Shades Support

This article covers setting limits on Lutron Serena, Triathlon and Palladiom Wire-free shades using the Lutron App. 

Knowledge Article Contents:

1. Before You Begin
2. Set the Upper Limit
3. Set the Lower Limit
4. Test Upper and Lower Limits
5. Related Articles

Before You Begin

Confirm that your shade(s) are added to the Lutron App for a Caseta or Ra2 Select system. 

Note: This feature is not supported in our Radio RA3 or Homeworks systems and should be done via the Lutron Designer software by the programmer.

If your shades are not in the Lutron App, click here for instructions on How to add Serena Shades to the Lutron App. 

Note: Triathlon and Palladiom Wire-free shades require a Caséta Pro Smart Hub (model: L-BDGPRO2-WH) to activate if using Caséta. They are not compatible with the standard Caséta Smart Hub (model: L-BDG2-WH).

• For more information on the Caséta hubs, please see our What is the Caséta Smart Hub and when do I need one article.

Section 1: Set the Upper Limit 

1. Tap the icon of the shade you wish to edit in the Devices tab of the Lutron app.

2. Tap Edit Device.

3. Tap on Set Shade Limits.

4. Tap on Open Limit.

5. Tap the Raise  and Lower  buttons to select the preferred shade position for Open/100%. 

6. Tap Save after you have moved your shade to the desired open limit.

 Note: You may need to repeat these steps for any adjacent shades.

Section 2: Set the Lower Limit

1. Tap the icon of the shade you wish to edit in the Devices tab of the Lutron app.

2. Tap Edit Device.

3. Tap on Set Shade Limits.

4. Tap on Close Limit.

5. Tap the Raise  and Lower  buttons to select the preferred shade position for Closed/0%.

6. Tap Save after you have moved your shade to the desired open limit.

Note: You may need to repeat these steps for any adjacent shades.

Section 3: Test the Upper and Lower Limits

1. Tap the icon of the shade you wish to test in the DEVICES tab of the Lutron app.
2. Press the Open button to test the shade’s saved open limit.
3. Press the Close  button to test the shade’s saved closed limit.

If your shade is not setting or holding limits, watch the video below on How to Factory Default a 12-volt Lutron Shade:

Once the shade is set back to factory default, add the shade into the Lutron app and attempt the steps above. 

Related Articles

Click here for help Adding Shades to the Lutron App.