Lutron Connect Support

Single Sign-On (SSO) allows users to sign in to Lutron software with their company credentials.

How is Single Sign-On Enabled?

SSO is a paid feature enabled on a company-wide basis. Once it is set up, all users with email domains associated with that company will log in via SSO. For more details on SSO and Lutron, see the Athena O&M Manual, the myRoomXC O&M Manual, and the Commercial IT Guide.

SSO and Sharing
SSO does not affect sharing or who can access a place, nor does it automatically share places with any user.

Multi- or 2-Factor Authentication (MFA/2FA) and Unique Password Policies
These policies are set in the company’s identity provider, not by Lutron. Lutron SSO will interface with any authentication policies used by the company’s identity provider, including MFA/2FA and unique password policies.

SSO Login Examples

General Experience

1. Select Sign in on the Connect Portal (https://connect.lutron.com).

2. Enter your email address and select Next.

3. If your company has enabled SSO, you will be redirected to your company’s identity provider (Lutron’s pictured for reference). Continue with sign in as prompted.

First Time SSO Login with No Existing Lutron Account

1. Complete Steps 1 -3 of General Experience (above).

2. Enter the required information, then select Continue. 

3. Enter the additional required information relating to your interactions with Lutron, then select Continue.

You will be redirected to the Connect Portal. All future logins will match the General Experience section. 

First Time SSO Login with an Existing Lutron Account

1. Complete Steps 1 -3 of General Experience (above).

2. Link your SSO login to your existing Lutron account. Then, select Continue to Sign in. 

3. Enter your existing Lutron password and select Sign In. 

You will be redirected to the Connect Portal. All future logins will match the General Experience section. 

Common Errors

Unable to Access Site After Signing In

Your company's IT department may need to add you to an application before your identity provider allows you to access the Connect Portal. Please contact your IT department to resolve this issue. 

Unable to Reset Lutron Password

As an SSO user, your password is no longer managed by Lutron and cannot be reset with us. Please contact your company's IT department to change your password.