HomeWorks Support

Tape Light Assistant - Troubleshooting Guide

The Tape Light Assistant is a new feature that aims to help you verify that your tape design with the Multi-Channel Wireless Controller meets the specifications of the product. If a tape doesn’t appear in the list below, the tool doesn’t support it. The tool makes certain assumptions about your set-up, if you encounter an error or a warning while inputting your values, review the App Note and the Install Guide for the tape. If those documents say you’re within spec, please proceed with your design as-is.

Documentation

• RGB+Tunable White Installation Guide
• Tape Light Advanced Applications Guide
• Tape Light Assistant Article

Common Troubleshooting and FAQ - LU-T05-RT-IN and LU-T30-RT-IN

1. Tape length has exceeded the maximum allowed limit

• Add a new controller
• Redistribute the tape length across a different run

2. You are approaching the spec limits of this product. Tape light output may be reduced by up to 30%.

• Reduce the Power Wire Length
• Reduce the Control Wire Longest Run on either tape run
• Reduce the Total Tape Length on either run
• Choose a thicker wire for either the Power Wire or the Control Wire

3. You have exceeded the spec limits of this product. Tape light output will be reduced by more than 30%.

• Reduce the Power Wire Length by half
• Reduce the Control Wire Longest Run on either tape run by half
• Reduce the Total Tape Length on either run by half
• Choose a thicker wire for either the Power Wire or the Control Wire

4. I see a warning that says “Please enter a valid length”.

• Values input for wire length and tape length must be positive numbers. Letters, negative numbers, and special characters will not be accepted. The smallest tape segment must be 4 inches.