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Ketra x96 LS0 Lightbar Slim Troubleshooting

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The Lightbar Slim and x96 require that you properly wire all of the Luminaires. Some things that can cause the system to act unexpectedly are:

  • Swapping luminaires after activation
  • Adding additional luminaires after activation

 

 

Installation and Verification

  1. Follow the steps in the installation guide and verify that the input wiring, mounting, and output wiring have all been completed correctly.
  2. Once your x96 is wired to all luminaires, apply power and activate it into your system. 
  3. Wait 15 minutes after devices are activated, then perform the verification steps below:
    1. From Lutron Designer, navigate to Diagnostics → verify ccx and dual radio devices
    2. Verify the luminaires are controllable via the Mobile App and the controls in the space work per the programming.

 

 

 

Troubleshooting

 
 

Symptom

Troubleshooting Steps

The load isn't at the intended color

If you can control the device from the Mobile App, check the programming.

Can’t control any luminaires

Confirm the X96 is activated.

Confirm that the database transfer is completed.

Attempt to control the luminaires from the app.

Review the programming.

Deactivate and reactivate the X96.

Can only control some of the luminaires

One or more luminaires are fully or partially disconnected.

  1. Check for proper wiring.
  2. Follow the Discovery steps to verify your installation.

LSO changed color without user control

Red or OFF

Check that the system has identified all Luminaires.

Magenta (After 60 seconds)

One or more luminaires are wired backwards (power is applied to the wrong end of the linear). The feedback applies to all luminaires downstream.

Check for proper wiring and then Trigger Rediscovery.

Cyan

A system compatibility issue exists between x96 and LS0 Linears.

Confirm both the x96 and the luminaire models match your system type.

Blue

Missing or reversed communication signals

  1. Check for proper wiring.
  2. Trigger Rediscovery.

Yellow

The number of luminaires exceeds the length limits.

  1. Remove excess luminaires.
  2. Power cycle the x96.
  3. Trigger Rediscovery.

Orange

All luminaires are orange — Luminaires have not been discovered

  1. Trigger Rediscovery.

One or more luminaires are orange but not the entire run — Some luminaires may have been added or replaced to the run but have not been discovered.

  1. Trigger Rediscovery

A linear is less bright or off compared to the rest of the run

Trigger rediscovery

The discovered/communicating devices in Lutron Designer → Diagnostics → verify ccx and dual radio devices does not match the number of installed luminaires

Trigger rediscovery

The communicating devices in Lutron Designer → Diagnostics → verify ccx and dual radio devices do not match the number of discovered luminaires

Some of the wires may have become loose or disconnected

  1. Check for proper wiring
  2. Trigger rediscovery

The firmware revision comes back as 0.0.0.0 in Lutron Designer → Diagnostics → verify ccx and dual radio devices

Trigger rediscovery, then perform a CCX device firmware update

 

 

 

 

Tools for Troubleshooting / Verification

Diagnostics

This diagnostic allows you to verify if the x96 has identified all of the luminaires. The x96 updates this value either when the device is activated into the system, or when rediscovery is triggered.

  1. Navigate to Lutron Designer → Diagnostics → verify ccx and dual radio devices

  2. Using either the refresh or refresh all button, retrieve the number of luminaires discovered by the X96 device.

  3. Record the number of luminaires connected to the x96 in the physical installation.

 

 

Fix:

  • If the number of luminaires communicating does not match the number of luminaires discovered, check the wiring and then click refresh.

  • If the number of luminaires discovered does not match the number of luminaires installed, continue to the Rediscovery steps.

 

 

Rediscovery

Allows you to fix issues with Luminaire Discovery / Identification.

From the Device:

  1. Triple tap the X96 button located next to the output connector.

From Lutron Designer:

  1. Navigate to Lutron Designer → Diagnostics → verify ccx and dual radio devices

  2. Click Rediscover (Available over both local and remote connections)

  3. The current number of luminaires that are discovered/identified by the X96 controller will be updated automatically